Carlos Sanchez
Miami
Summary
Results-driven professional with over 17 years of In Room Dining experience in a luxury five-star hotel environment.
Overview
19
19
years of professional experience
Work History
In Room Dining Supervisor
Mandarin Oriental Hotel
03.2021 - Current
- Supervised all aspects of the daily operations of the hotel's In Room Dining and Minibar
- Managed and motivated department personnel to ensure high-quality service delivery
- Assisted in scheduling and payroll management
- Addressed guest complaints promptly and effectively
- Coordinated amenities and VIP guest accommodations
- Ensured compliance with safety and sanitation policies
- Conducted training and enforced standard operating procedures.
- Oversaw up to 23 employees across both departments.
In-Room Dining, Minibar, Lobby Café, Pool, and Employee Canteen Assistant Manager (Acting Manager from August 2018 to March 2020)
East Hotel
04.2016 - 03.2020
- Managed daily operations of In Room Dining, Pool, Minibar, Lobby Café, and Employee Canteen departments
- Resolved guest complaints across five departments
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Communicated effectively with the Director of Outlets and senior management
- Presented departmental financial status at F&B weekly meetings
- Managed budgets, inventory, and invoices for all five departments
- Analyzed financial statements and revenue reports to ensure targets were met
- Optimized VIP guest accommodations and amenities
- Managed a team of up to 25 employees.
- Developed strong working relationships with staff, fostering a positive work environment.
In Room Dining Server
Mandarin Oriental Hotel
04.2005 - 02.2016
- Delivered meals to guest rooms and maintained work area cleanliness.
Education
Bachelor of Arts - Hospitality Management
Miami Dade College
Miami, FL06.2026
Associate in Arts - Hospitality
Miami Dade College
Miami, FL12.2021
Skills
- Proficient in Micros POS
- EMC
- HSM
- Bartech System
- Hot-SOS System
- Microsoft Office
- Oracle (Opera Rooms System)
- Evention Home
- Adaco system
- HSM system
- Info Genesis
- Hospitality industry experience
- Food Safety Compliance
- Task Delegation
- Employee Scheduling
- Special requests handling
- Order Management
Nominations
- Employee of the Month: November 2009, (Mandarin Oriental Hotel)
- Employee of the Month: December 2011 (Mandarin Oriental Hotel)
- Manager of the Quarter: December 2018 (East Miami Hotel)
- Leader of the Third Quarter: September 2019 (East Miami Hotel)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
In Room Dining Supervisor
Mandarin Oriental Hotel
03.2021 - Current
In-Room Dining, Minibar, Lobby Café, Pool, and Employee Canteen Assistant Manager (Acting Manager from August 2018 to March 2020)
East Hotel
04.2016 - 03.2020
In Room Dining Server
Mandarin Oriental Hotel
04.2005 - 02.2016
Bachelor of Arts - Hospitality Management
Miami Dade College
Associate in Arts - Hospitality
Miami Dade College
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