Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Carlos Sanchez

Carlos Sanchez

Norwalk,CA

Summary

Hardworking employee enthusiastic about working in all areas and open minded to learn ! Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tech Support Specialist

Woodbridge
07.2024 - Current
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
  • Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
  • Contributed to the development of training materials and user guides for clinical systems, supporting staff in maximizing the benefits of available technology.
  • Provided technical support for various projects, resulting in improved product development timelines and reduced costs.

Pharmacy Delivery Driver

Yzer Logistics
08.2023 - 01.2024
  • Improved patient satisfaction by providing timely and accurate delivery of medications to their homes.
  • Enhanced pharmacy efficiency by organizing and prioritizing daily delivery routes based on urgency and location.
  • Ensured medication accuracy through meticulous verification of prescriptions against delivered items.
  • Maintained the integrity of sensitive medications with proper temperature control during transportation.
  • Increased customer trust by maintaining strict confidentiality regarding patient information and prescription details.
  • Assisted in inventory management, ensuring proper stock levels for frequently requested medications.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.

Sales Representative

T-Mobile
02.2022 - 08.2022
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.

Package Handler

Vans Distribution Center
06.2020 - 11.2020
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • pallet jacks and other equipment to move materials.

Prep Cook and Cashier

El Pollo Loco
11.2019 - 05.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Tallied cash drawer at beginning and end of each work shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.

Loader and Unloader

Kings Moving Services
01.2018 - 10.2019
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
  • Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
  • Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Contributed to inventory management through accurate record-keeping of loaded and unloaded goods.
  • Optimized space utilization within storage areas, creating a more organized work environment for increased productivity.
  • Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
  • Consistently met performance targets by prioritizing high-priority shipments for faster turnaround times.
  • Demonstrated adaptability with cross-training in various warehouse roles, providing support where needed during busy periods.
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.

Education

High School Diploma -

El Camino Highschool
Whittier, CA

Skills

    As a current tech support specialist I handle customer complaints refunds inquiries etc in a timely manner with patience and excellent customer service and communication company provides electronic and technical assistance for there customers regarding anything from massage tub installation help to bidet trouble shooting I am responsible for providing a variety of general repairs and maintenance services My primary duties include repairs to plumbing, electrical, carpentry, HVAC systems, and other interior/exterior maintenance tasks I also perform a variety of minor painting and landscaping tasks I am skilled in both small and large projects and can effectively manage multiple tasks simultaneously My ability to use hand tools is top- notch, and I have a strong background in safety protocols and procedures I am a detail-oriented and reliable worker who takes pride in my work I strive to exceed customer expectations by delivering timely and quality work every time I am organized and efficient when it comes to completing projects and can prioritize tasks based on customer needs and preferences Additionally, I am always available to answer questions and offer advice regarding repair and maintenance issues I have a complete understanding of the importance of maintaining a safe and clean job site and always ensure that my work areas are left in excellent condition

  • Customer Needs Assessments
  • Critical Thinking
  • Vehicle Systems
  • Customer Service
  • Route Management
  • Vehicle Fueling
  • Stocking and Replenishing
  • Cleaning and Organization
  • Problem-Solving Strengths
  • Product and Service Knowledge
  • Persuasive Negotiations
  • Technological Knowledge

Certification

Food Handlers Certification

CPR CErtification

Field Service Tech Certification

Languages

Spanish
Professional Working

Affiliations

Youth leader local church @freedomcitychurch

Timeline

Tech Support Specialist

Woodbridge
07.2024 - Current

Pharmacy Delivery Driver

Yzer Logistics
08.2023 - 01.2024

Sales Representative

T-Mobile
02.2022 - 08.2022

Package Handler

Vans Distribution Center
06.2020 - 11.2020

Prep Cook and Cashier

El Pollo Loco
11.2019 - 05.2020

Loader and Unloader

Kings Moving Services
01.2018 - 10.2019

High School Diploma -

El Camino Highschool

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Carlos Sanchez