Carlos Sanchez
Miami,USA
Summary
Self-motivated and energetic professional with a strong background in sales and tunnel operations, combining strategic relationship-building skills with technical expertise in traffic management, infrastructure systems, and emergency response. Adept at executing high-pressure decision-making within control center environments, activating life safety systems, and coordinating multi-agency incident recovery. Demonstrates commitment to service excellence, system reliability, and real-time operations across fast-paced, safety-critical settings. Passionate about leveraging hands-on experience in tunnel infrastructure and SCADA systems to contribute to high-impact transportation or utilities roles.
Overview
13
13
years of professional experience
Work History
Tunnel Operator
Port of Miami Tunnels
12.2022 - Current
- Systems & Infrastructure Oversight
- Operate and maintain full tunnel infrastructure: drainage systems (SWPS, LPPS, BDPS, DTS), tunnel lighting, jet fans, water treatment, and fire suppression (deluge zones).
- Execute diagnostics, valve control, and environmental monitoring using SCADA (Rockwell), FactoryTalk, and Milestone Systems.
- Traffic Operations & Incident Command
- Ensure safe, effective, and efficient traffic operations, Maintenance of Traffic (MOT), incident mitigation, and tunnel access for maintenance crews.
- Detect, assess, and verify incidents or emergencies through SCADA & TSCS systems, and execute protocol-driven responses.
- Provide real-time incident notification and dispatch to IRC, 911, and emergency response agencies via the Tunnel Management Center (TMC).
- Activate critical systems including deluge fire suppression zones, digital signage, and ventilation modes per approved Incident Management Plans (IMP).
- Coordinate multi-agency incident recovery and tunnel reactivation with responders, maintenance personnel, and law enforcement.
- Control Center Operations & Safety Protocols
- Monitor roadways for hazards or debris and perform routine security sweeps of tunnel and equipment areas.
- Participate in TSI system testing, tunnel emergency drills, and frequent control room handovers.
- Manage logging of subcontractor and visitor access via the Tunnel Operations Center.
- Demonstrate expert knowledge of tunnel control systems, ensuring data accuracy, system integrity, and operational readiness.
- Observe safety best practices including PPE, hazard recognition, and proactive loss avoidance strategies.
- Continuous Training, Communication & Leadership
- Participate in ongoing training (NIMS, toolbox talks, cross-skilling, induction).
- Provide suggestions for continuous improvement, support inclusion and fairness in the workplace.
- Maintain clear communication across all operational levels—tunnel patrons, staff, response crews, contractors, and first responders.
- Demonstrated ability to lead or support during dynamic incident scenarios, shifting roles as needed.
Auto Salesman
Honda of Aventura
03.2019 - 12.2021
- Negotiated purchase prices and explained sales, warranty and optional products.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Outlined sales, warranty and service procedures.
- Maintained compliance with all service, quality, and regulatory standards.
- Demonstrated vehicle features and conducted test drives.
- Increased overall quality of used inventory through effective trade-in and auctioning policies.
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
- Negotiated vehicle prices and secure financing for customers.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
Medical Transporter
La mar
05.2015 - 02.2019
- Transported elderly patients to and from facilities and performed essential ambulatory care.
- Helped patients’ complete activities of daily living.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Responded to emergency situations to help with lifting and transporting patients.
RNV Medical Transportation
01.2013 - 02.2015
- Successfully operated GPS devices, radios, and cellular devices to optimize route and maintain dispatch communications.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Achieved daily preparation for vehicle inspections prior to travel.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
Education
Criminal Justice Associate - Criminal Justice
Florida National University
Hialeah, FL04-2013
Skills
- Technical
- SCADA
- Diagnostics
- Ventilation
- Electrical
- Maintenance
- Automation
- Surveillance
- Security
- Inspection
- Hazards
- Operational
- Traffic
- Incident
- Dispatch
- Response
- Sampling
- Coordination
- Reporting
- Monitoring
- Control
- Equipment
- Soft Skills
- Communication
- Leadership
- Adaptability
- Resilience
- Focus
- Problem-solving
- Training
- Data analysis
- Systems integration
Timeline
Tunnel Operator
Port of Miami Tunnels
12.2022 - Current
Auto Salesman
Honda of Aventura
03.2019 - 12.2021
Medical Transporter
La mar
05.2015 - 02.2019
RNV Medical Transportation
01.2013 - 02.2015
Criminal Justice Associate - Criminal Justice
Florida National University
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