Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
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Carlos Santiago

Eden Prairie,MN

Summary

Driven by a strong work ethic and a knack for problem-solving, I excelled at Serviceworx by enhancing system functionality and customer satisfaction. My blend of lease oversight and interpersonal skills boosted tenant retention rates significantly. Proficient in CRM software and Spanish, I thrive in dynamic environments, consistently meeting and surpassing goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Installer

Serviceworx
New Hope, MN
07.2024 - Current
  • Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.

Carrier

SANTIAGO DISTRIBUTION LLC
Minneapolis, MN
06.2018 - Current
  • Exercised time management skills to deliver newspapers within pre-established timeframe.
  • Streamlined delivery procedures by organizing loads, updating routes and staying up-to-date with customer specifications.
  • Sorted or inserted newspaper sections to organize content prior to delivery.
  • Delivered newspapers to customers on a daily basis.
  • Ensured that all deliveries were made according to schedule and route plan.

Lease Consultant

Dominium
Eden Prairie, MN
08.2023 - 07.2024
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Maintained accurate records of correspondence with and from tenants.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Prepared detailed property assessments prior to tenant move-in or move-out.
  • Maintained accurate records of all leasing activities including contracts, deposits.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Provided support throughout the entire leasing process from initial contact through closing.

Education

High School Diploma -

Wayzata High School
Plymouth, MN
05-2018

Skills

  • Following safety practices
  • Detail orientation
  • Spanish fluency
  • Hand tool operation
  • Furniture assembly
  • Worksite cleanliness
  • Accuracy and precision
  • Stamina and endurance
  • Field service experience
  • Lease administration
  • Goal orientation
  • Lease oversight
  • Sales and marketing aptitude
  • Property tours and inspections
  • Leasing and sales
  • CRM software
  • Building rapport
  • Customer service
  • Database management
  • Leasing terms and specifications
  • Property management knowledge
  • Basic mathematics
  • Lead generation
  • Closing techniques
  • Sales proficiency
  • Sales techniques
  • Telephone and email etiquette
  • Relationship building
  • Community engagement
  • Property tours
  • Interpersonal relations
  • Quality standards adherence
  • Navigation
  • Strong work ethic
  • Valid Driver's license
  • Route planning
  • Weekend deliveries
  • Vehicle maintenance
  • Problem-solving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Professionalism Assessment: Achieved a 95.1% score on phone and in-person evaluations for leasing role, with an overall score of 100% on multiple targets, demonstrating strong performance with identified areas for improvement

Affiliations

  • Currently balancing two jobs while maintaining a punctual schedule from 3:00 AM to 3:00 PM
  • Currently pursuing advanced business knowledge to enhance entrepreneurial skills

References

References available upon request.

Timeline

Installer

Serviceworx
07.2024 - Current

Lease Consultant

Dominium
08.2023 - 07.2024

Carrier

SANTIAGO DISTRIBUTION LLC
06.2018 - Current

High School Diploma -

Wayzata High School

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Carlos Santiago