Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Santizo

Lancaster,PA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

10
10
years of professional experience

Work History

Store Manager

Benjamin Moore
11.2021 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed routine store inventories.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Pro Sales/Painter's Assistant

Lowes Home Improvment
02.2020 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.

Crew Chief

MECKLENBURG PAINTING CO.
11.2018 - 03.2020
  • Managed team according to company standards and compliance requirements.
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
  • Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
  • Used sandpaper, scrapers, grinders, and steel wool to smooth surfaces.
  • Used brushes, spray guns and paint rollers to paint surfaces.
  • Completed interior and exterior painting for variety of residential and commercial clients.
  • Followed safety protocols and used protective equipment during painting projects to minimize risk.
  • Managed daily operations by scheduling and coordinating appointments, assisting customers in selecting and matching colors and preparing invoices and bank deposits.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.

Driver/Stock Associate

Benjamin Moore
12.2013 - 11.2018
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory storage in clean and organized fashion.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Obtained signatures from customers upon delivery of goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.

Education

GED -

LA GUARDIA COMMUNITY COLLEGE
Queens, NY
07.2009

Skills

  • Strategic Planning
  • Strategic Partnership
  • Management Training
  • Strategize Business Plans
  • Building Customer Loyalty
  • Leadership
  • Teamwork and Collaboration
  • Customer Assistance
  • Maintaining Clean Work Areas
  • Product Knowledge
  • Engaging with Diverse Customers
  • CRM Systems

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Benjamin Moore
11.2021 - Current

Pro Sales/Painter's Assistant

Lowes Home Improvment
02.2020 - 04.2021

Crew Chief

MECKLENBURG PAINTING CO.
11.2018 - 03.2020

Driver/Stock Associate

Benjamin Moore
12.2013 - 11.2018

GED -

LA GUARDIA COMMUNITY COLLEGE

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Carlos Santizo