Carlos Sarmiento
Fort Lauderdale,Florida
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
MIDTOWN ATHLETIC CLUB
Weston, FL
01.2019 - 04.2024
- Led multiple departments with General Manager and recruited a new team of 30 employees; grew monthly revenue by 75% in first nine months (representing 10% of company revenue)
- Promoted within 12 months due to strong performance and organizational impact (one year ahead of schedule)
- Oversaw all customer inquiries, such as processing customer feedback, resolving issues, developing feedback-driven innovation plans and closing loop with members across multiple communication channels
- Spearheaded integration of SaaS fitness management software into gym's operations, streamlining member onboarding, scheduling, and billing processes which resulted in 20% reduction in administrative workload and increase in member retention
- Identified steps to reduce return rates by 10% resulting in eventual $75k cost savings
- Develop and deployed action plans to improve customer onboarding, member retention, Net Promoter Score, and overall growth in member levels and engagement
- Conducted competitive analysis to identify and leverage club’s advantage in marketplace
Childcare Program Coordinator
BROWARD COUNTY SCHOOLS
Weston, FL
01.2017 - 01.2019
- Developed activities and strategies for lead Director and trained team as it grew to 15 employees
- Created and maintained daily schedule that balances educational and recreational components, which increased daily enrollment by 20%
- Designed and supervised training of new hires, covering daily tasks and work assignments
Salon Manager
JEAN MICHAELS SALON
Fort Lauderdale, Florida
01.2012 - 01.2017
- Liaised with owners of Jean Michaels Salon, successful local business in Fort Lauderdale on daily operations
- Proficiently handled range of accounting responsibilities, such as managing office budget, processing third- party invoices, overseeing payroll, and conducting daily revenue reconciliations
- Managed all office operations, engaging with vendors, overseeing new hire procedures, and maintaining excellent relationships with both customers and employees
- Identified steps to increase return rates by 10% by implementing suggestions gathered from customer satisfaction surveys and online reviews.
Education
Bachelor of Public Administration - undefined
FLORIDA INTERNATIONAL UNIVERSITY
2021
Skills
- ADDITIONAL INFORMATION
- Technical Skills:
- Hubspot, Salesforce, Workday, Microsoft 365
- Customer Relationship Management (CRM)
- Expertise in sales
Accomplishments
- Certifications: Hubpsot Inbound Sales certification (2023)
Timeline
Assistant General Manager
MIDTOWN ATHLETIC CLUB
01.2019 - 04.2024
Childcare Program Coordinator
BROWARD COUNTY SCHOOLS
01.2017 - 01.2019
Salon Manager
JEAN MICHAELS SALON
01.2012 - 01.2017
Bachelor of Public Administration - undefined
FLORIDA INTERNATIONAL UNIVERSITY
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