CARLOS SAUCEDO
Plainfield
Summary
Personable and dedicated individual with extensive work experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success while specializing in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Amazon -
Package Handler
02.2021 - Current
- Work closely with Process Assistants & Area Managers to ensure workload is completed as effectively & efficiently as possible
- Provide assistance, training, & direction to other stockroom, warehouse, or storage yard workers
- Contributed to increased productivity by working effectively in high-pressure situations
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness
Edible Arrangements -
Customer Service Associate
06.2020 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Collaborated with team members to develop best practices for consistent customer service delivery
- Receive food deliveries, checking contents to verify quality & quantity while also maintaining inventory records
Server -
Fellowship Village
02.2019 - 10.2019
- Utilized effective communication between front-of-house and back-of-house staff for streamlined operations
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
Education
Bachelor of Science - Business Management
Kean University
Union, NJ06.2026
High School Diploma -
Plainfield High School
Plainfield, NJ06.2019
Skills
- Time Management
- Teamwork
- Problem-Solving
- Communication
- Adaptability
- Work Ethic
- Attention to Detail
- Organization
Languages
English
Spanish
Awards
2019 STATE SEAL OF BILITERACY IN SPANISH
Timeline
Amazon -
Package Handler
02.2021 - Current
Edible Arrangements -
Customer Service Associate
06.2020 - 01.2021
Server -
Fellowship Village
02.2019 - 10.2019
Bachelor of Science - Business Management
Kean University
High School Diploma -
Plainfield High School
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