Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Shiyou

Kiln,MS

Summary

Dynamic leader with a proven track record for excelling in customer service and team leadership. Mastered conflict resolution and multitasking, significantly enhancing customer satisfaction and team performance. Skilled in workplace safety compliance and staff supervision, adept at fostering growth and operational excellence.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Assistant Manager

Neco's Market Place
02.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Manager

Cuevas Fish House INC.
02.2003 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Medical Assistant/Laboratory Phlebotomist

Memorail Hospital
04.2014 - 08.2016
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Performed laboratory tests to assist physicians in diagnosis.

Education

No Degree - Medical Assisting

Blue Cliff College
12251 Bernard Pkwy, Gulfport Ms. 39503
01-2014

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Conflict resolution
  • Team building
  • Staff supervision
  • Multitasking and organization
  • Employee supervision
  • Workplace safety compliance

Timeline

Assistant Manager

Neco's Market Place
02.2025 - Current

Medical Assistant/Laboratory Phlebotomist

Memorail Hospital
04.2014 - 08.2016

Manager

Cuevas Fish House INC.
02.2003 - 03.2024

No Degree - Medical Assisting

Blue Cliff College

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Carlos Shiyou