Carlos Sierra
El Paso,TX
Summary
Supports safe, smooth attraction operations while delivering clear guest service in fast-paced settings. Manages high-volume texting, answers questions accurately, and handles difficult messages with calm professionalism.
Overview
5
5
years of professional experience
Work History
Texting Campaign Assistant
Renegade Creative
11.2021 - Current
- Managed high-volume text campaigns, sending up to 40,000 messages per hour
- Ensured consistent and timely communication to enhance large-scale outreach efforts
- Fielded incoming questions from recipients to provide clear and accurate information
- Managed difficult or hostile messages with professionalism and composure
Attraction Operator
La Union Corn Maze
09.2023 - 11.2023
- Safely loaded and launched guests on rides, inspecting equipment and securing riders
- Ensured guest safety and enjoyment at a high-traffic outdoor attraction
- Delivered exceptional customer service and support, ensuring guest satisfaction in all weather conditions
- Fostered a welcoming, inclusive atmosphere for guests by actively engaging and assisting visitors
- Ensured cleanliness and presentation of attraction by consistently polishing ride tubes
- Assisted guests with heavy equipment, carrying tubes upstairs.
Education
High School Diploma -
University of Texas At El Paso
El Paso, TX05-2028
Skills
- Audience outreach
- Customer service
- Safety management
- Crisis communication
- Conflict resolution
- Time management
- Team collaboration
- Work ethic
Accomplishments
Serve as captain of a men’s city league basketball team, leading the team to multiple championship wins
Timeline
Attraction Operator
La Union Corn Maze
09.2023 - 11.2023
Texting Campaign Assistant
Renegade Creative
11.2021 - Current
High School Diploma -
University of Texas At El Paso