Carlos sierra
Union City,United States
Summary
Customer Service Specialist adept at prioritizing and multi-tasking in high-pressure environments. Proven track record of effectively resolving escalated customer support issues while collaborating with team members to achieve organizational goals. Core competencies include problem-solving, communication, and team collaboration. Committed to enhancing customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Customer Service Representative/Dispatcher
Three Way Logistics
Newark , CA
01.2023 - 02.2025
- Utilized GPS tracking systems (Samsara) to optimize service provider dispatch.
- Performed daily vehicle inspections prior to each dispatch assignment.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Communicated regularly with dispatch personnel via phone.
- Communicated regularly with foremen regarding project status updates.
- Maintained communication with foremen regarding project changes, or delays.
- Adhered strictly to safety regulations while managing dispatch operations.
- Provided timely updates to supervisors regarding dispatch operations.
- Hosted daily meetings regarding upcoming projects.
- Notify riggers of the next day's projects.
Customer Service Representative
Javelin Logistics / three-way sister company
Newark, CA
02.2017 - 01.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Tracked orders from start to finish to ensure timely delivery of freight or services.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer freight questions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Updated system with order specifics and customer details, preferences, and billing information.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Shipping and Receiving Clerk
Powermatic Associates
Livermore, CA
11.2016 - 01.2017
- Responsible for shipping and receiving.
- Create reports daily of all orders shipping, and schedule future orders going out.
- Transfer orders within different plants.
- Work on special projects assigned by the manager in a timely manner.
TSA Agent
RK Logistics
Livermore, CA
04.2012 - 03.2016
- TSA Certified Cargo Screener, with responsibility for Facility Security Coordination.
- Responsible for calibrating the Itemizer DX at the start and end of the shift.
- Screen cargo, log every single package into an Excel sheet for record keeping by TSA standards.
- Ensure freight tendered from customers is received, screened, labeled, and properly tendered to the airline carrier.
- Work closely with airlines, secure space on flights, book daily volumes, and negotiate exceptions.
- Preparation of HAWB and related export documentation.
- Manage the accurate handover of 7512s to bonded truckers.
- Responsible for the maintenance of the Itemizer DX, and ordering parts from Morpho.
Material Handler Team Lead
Menlo Logistics
Livermore, CA
07.2006 - 04.2012
- Responsible for all aspects of program management, administration, inventory control, and data entry on international and domestic exports. Responsible for planning and directing associates to their respective assignments daily.
- Responsible for meeting deadlines for greater customer satisfaction.
- Ensure that all packages and documents being shipped are under customs qualification.
- Responsible for keeping all records available upon FTZ request.
- Performing cycle counts every morning as part of inventory control retention.
- Perform PM on the power industrial truck on a weekly basis.
- Responsible for providing safety training to all new associates on power industrial trucks.
- Always maintain a friendly work environment.
Chemical Handler
MMC Technology
San Jose, CA
09.2002 - 06.2006
- Responsible for test support at night for the R&D line.
- Performed maintenance and re-qualification of an automated robot, burnish, glide, and certification tester (MG250), EDC800, and HDF texture machines.
- Monitor and report yields, throughput, and equipment utilization.
- Worked with the FA department to investigate issues and determine the root cause.
- Provided daily electronic pass-downs, communicating issues, and providing data for the management and engineering staff.
TECHNICIAN (MANUFACTURING) - Responsible for the maintenance and requalification of the MG250 testers for production.
Education
High School Diploma -
John F Kennedy
Fremont 06-1995
Skills
- Skills Summary: Order Planner, Customer Service, Material Handler, Inventory Control, Auditor
PIT trained / trainer (Reach, Sit-down, Order picker)
Shipping and Receiving
TSA Coordinator /Supervisor/Screener Computer Savvy (SAP/TMS/WMS), Equipment Maintenance, Calibration, and Requalification, Exceptional Hands-On Assembly and Processing Skills, Quality-Oriented, Data Collection and Analysis, Chemical Handler, PMs (Daily, Weekly, and Monthly), Speak and write Spanish fluently
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Customer Service Representative/Dispatcher
Three Way Logistics
01.2023 - 02.2025
Customer Service Representative
Javelin Logistics / three-way sister company
02.2017 - 01.2023
Shipping and Receiving Clerk
Powermatic Associates
11.2016 - 01.2017
TSA Agent
RK Logistics
04.2012 - 03.2016
Material Handler Team Lead
Menlo Logistics
07.2006 - 04.2012
Chemical Handler
MMC Technology
09.2002 - 06.2006
High School Diploma -
John F Kennedy
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