Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Silva

Wichita

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Hook and Reel

Joy Cheng
12.2023 - Current
  • Ensured that the customers that I took care of were always satisfied with their food and the service that was provided with them.
  • Motivated other workers to stay active with their job around the restaurants to make everyone's experience working their more efficient.
  • Always showed up to work on time to make sure the restaurant was prepared before it was time to open.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Hibachi Boy

Lou
12.2021 - 12.2023
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Education

High School Diploma -

Campus High School
Wichita
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Complaint resolution
  • Payment processing
  • Sales expertise
  • Customer satisfaction
  • Patience and composure
  • Product knowledge

Languages

Spanish
Native or Bilingual

Timeline

Hook and Reel

Joy Cheng
12.2023 - Current

Hibachi Boy

Lou
12.2021 - 12.2023

High School Diploma -

Campus High School

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Carlos Silva