Carlos Sotelo
El Paso,TX
Summary
Results-driven Network Engineer with 2 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
8
8
years of professional experience
Work History
Network Engineer
Verizon Wireless
11.2021 - Current
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Correction/Detention Specialist
Army National Guard TX
05.2021 - 02.2022
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
Technical Support Representative
Verizon Wireless
05.2016 - 11.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
Customer Service Representative
Verizon Wireless
05.2016 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Engineering (Pre-Engineering)
El Paso Community College
El Paso, TXBachelor of Science - Information Technology
Strayer University
Washington, DCHigh School Diploma -
Bowie High School
El Paso, TX05.2005
Skills
- Access Control
- Network Performance Monitoring
- Remote Work Support
- Equipment Configuration
- User Training
- Risk Assessment
- Performance Improvement
- Technical Troubleshooting
Languages
Spanish
Native or Bilingual
Timeline
Network Engineer
Verizon Wireless
11.2021 - Current
Correction/Detention Specialist
Army National Guard TX
05.2021 - 02.2022
Technical Support Representative
Verizon Wireless
05.2016 - 11.2021
Customer Service Representative
Verizon Wireless
05.2016 - 02.2017
Associate of Science - Engineering (Pre-Engineering)
El Paso Community College
Bachelor of Science - Information Technology
Strayer University
High School Diploma -
Bowie High School
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