Carlos Sotelo
Denver,CO
Summary
Results-driven and highly proactive leader with a proven track record of successful training and developing teams to achieve goals efficiently, especially in time-sensitive and high-stakes environments. Possesses extensive experience in customer service and conflict resolution, showcasing a commitment to ensuring exceptional customer satisfaction.
Overview
13
13
years of professional experience
Work History
Infantry Machine Gunner
Army National Guard CO
02.2017 - Current
- Enhanced team efficiency by providing expert machine gun support during combat operations.
- Reduced enemy threats by conducting regular patrols and identifying potential dangers.
- Increased unit readiness through rigorous equipment maintenance and weapons inspections.
- Supported mission success by effectively engaging targets at various ranges with precision fire.
- Improved operational security by participating in reconnaissance missions to gather intelligence on enemy locations and activities.
- Strengthened force protection measures by manning defensive positions and responding swiftly to enemy attacks.
Personal Banker II
BOK Financial
05.2022 - 10.2023
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Monitored customer accounts to detect irregularities or suspicious activity.
General Manager
Noodles & Company
08.2017 - 03.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
QDOBA Mexican Eats
12.2010 - 07.2017
- Managed staff of 20 crew members, 4 team leaders and 1 assistant managers.
- Reordered inventory when it dropped below predetermined levels.
- Completed profit and loss performance reports.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Increased sales volume by 10% in less than 6 months.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor of Computer Science - Cybersecurity
Community College of Aurora
Aurora, CO05.2025
Certificate - Combat Lifesaver
US Army Maneuver Center of Excellence
Fort Benning, GA10.2022
High School Diploma -
George Washington Highschool
Lima-Peru1999
Skills
- Bilingual English and Spanish
- Strong work ethic
- Inventory control and record keeping
- Passion for customer satisfaction
- Conflict resolution techniques
- Marketing and advertising
- Natural leader
- Service-oriented
- Staff scheduling
- Trained in performance and wage reviews
- Business operations expertise
Timeline
Personal Banker II
BOK Financial
05.2022 - 10.2023
General Manager
Noodles & Company
08.2017 - 03.2022
Infantry Machine Gunner
Army National Guard CO
02.2017 - Current
General Manager
QDOBA Mexican Eats
12.2010 - 07.2017
Bachelor of Computer Science - Cybersecurity
Community College of Aurora
Certificate - Combat Lifesaver
US Army Maneuver Center of Excellence
High School Diploma -
George Washington Highschool
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