Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Hobbies
Languages
Timeline
Generic

Carlos Soto

Manchester,NH

Summary

Successful sales business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Service Consultant

Comcast Business
12.2018 - Current
  • Reaching out to business in the northeast region to sell our business solution products customer service for current/new business customers
  • Conducted thorough market research to identify potential opportunities for business growth.
  • Identified areas of improvement within organizations by conducting detailed audits of their current practices, leading to the implementation of more effective and efficient solutions.
  • Created and managed project plans, timelines and budgets.
  • Evaluated situations and delivered targeted solutions using various tools and resources.
  • Collaborated with cross-functional teams to ensure successful project execution and delivery on time and within budget.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased client retention rates through exceptional service delivery and proactive communication strategies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Supervisor

Comcast Business
10.2023 - 11.2023
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Telesales Representative

Comcast
01.2016 - 10.2018
  • Calling current customers to add additional products data entry customer service
  • Escalated concerns or advanced problem calls to management staff.
  • Improved product knowledge, attending regular training sessions and staying updated on industry trends.
  • Promoted high-quality products confidently knowing they would meet customer''s expectations based on thorough research conducted beforehand.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Supported team members in achieving shared goals, contributing to a collaborative work environment.

Sales Representative/Customer Service

Nexgen Wireless
01.2014 - 12.2015
  • Help customers with any issues data entry inventory clean
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Trained and mentored new sales representatives.

Supervisor

United Parcel Service
08.2012 - 10.2013
  • Train new hires on how to properly do their job Data entry for documents Re-training employees in different fields Running area of up to 7 people Oversaw tracking of packages using Excel Created Reports and pivot Tables in ExcelManaged office supplies and break room supplies
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Observed packing operations to verify conformance to specifications.
  • Achieved results by working with staff to meet established targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Cashier & Floor Associate

Kohl's
10.2010 - 08.2013
  • Check out customers Clean the store Assist customers with inquiries or issues
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Crew Member

Burger King
07.2006 - 07.2009
  • Checked out customers Serviced drive-thru by taking customer orders, payments, and delivering food Cooked the various foods Cleaned the store
  • Accurately operated cash register to process customer payments.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Worked front counter, drive-thru and other areas.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.

Assistant

S & D Financial Services
04.2007 - 10.2008
  • Data Entry Incoming & Outgoing Calls to Clients Scheduling
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Completed daily logs for management review.
  • Developed and maintained filing systems to facilitate easy access to information.

Education

Bachelor of Arts -

Becker College
Worcester, MA
01.2014

Skills

  • Business Process
  • Consulting
  • B2B sales
  • Sales
  • Cash register
  • Records management
  • Technical support
  • Customer service
  • Revenue Generation
  • Business Analysis
  • Business Development
  • Analytical Thinking
  • Project Management
  • Strategic Planning
  • Account Retention
  • System optimization
  • Performance Improvement
  • Customer Service Management

Accomplishments

  • Supervised team of 8 staff members while tempory supervisor during time of change at Comcast Business
  • Resolved product issue through consumer testing.

Certification

driver's license

Additional Information

coach youth football

Hobbies

coach youth football 

Drawing

Video Games

Reading

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Supervisor

Comcast Business
10.2023 - 11.2023

Business Service Consultant

Comcast Business
12.2018 - Current

Telesales Representative

Comcast
01.2016 - 10.2018

Sales Representative/Customer Service

Nexgen Wireless
01.2014 - 12.2015

Supervisor

United Parcel Service
08.2012 - 10.2013

Cashier & Floor Associate

Kohl's
10.2010 - 08.2013

Assistant

S & D Financial Services
04.2007 - 10.2008

Crew Member

Burger King
07.2006 - 07.2009

Bachelor of Arts -

Becker College

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Carlos Soto