Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Strattman-Higuera

Long Bch,CA

Summary

Dynamic Trainer Representative with extensive experience at Hollywood Park Casino, excelling in employee training and development. Proven track record in project management and conflict resolution, having authored comprehensive training manuals and implemented successful promotions that enhanced guest engagement. Skilled in Casino Management Systems, fostering a collaborative team environment to drive operational success.

Overview

20
20
years of professional experience

Work History

Trainer Representative

Hollywood park Casino
Inglewood, California
02.2016 - 02.2025
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Hired and trained poker dealers for dealing live games, as well as tournaments.
  • Trained Assistant Floor and Floor on correct procedures, and making correct decisions.
  • Hired and trained DC's/FAA on correct procedures for utilizing Casino Management System (CMS).
  • Coordinated schedules for tournament and live game dealers to maximize profitability and efficiency.
  • Authored detailed training manuals and PowerPoint presentations for dealers and floor team members.
  • Contributed to development of E.L.I.T.E. training presentation, delivering it to entire casino staff.
  • Implemented six unique promotions to elevate guest engagement within the casino.
  • Processed late absence reports while assisting with payroll timekeeping tasks.
  • Formulated poker dealing procedures to streamline operations and increase earnings.
  • Addressed dealer and customer complaints, achieving successful resolutions that improved satisfaction.

DC/Poker Dealer

Commerce Casino
Commerce, California
12.2004 - 02.2016
  • Dealt cards to players per established game rules and regulations.
  • Trained new and existing staff on proper dealing procedures.
  • Opened and broke games using Casino Management System (CMS).
  • Assigned dealer rotations to optimize workflow.
  • Contributed to creation of customer service program to enhance staff motivation.

Education

High School Diploma -

Mayfair
Lakewood

Associate of Arts - Business Administration And Management

Long Beach City College
Long Beach, CA

Skills

  • Employee training and development
  • Project management
  • Casino management systems
  • Training manual creation
  • Customer service excellence
  • Team building strategies
  • Schedule coordination
  • Conflict resolution techniques
  • Performance evaluation methods

Timeline

Trainer Representative

Hollywood park Casino
02.2016 - 02.2025

DC/Poker Dealer

Commerce Casino
12.2004 - 02.2016

High School Diploma -

Mayfair

Associate of Arts - Business Administration And Management

Long Beach City College

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