CARLOS SUAREZ
DELTONA,FL
Summary
Experienced Costumer Services representative with over 10 years of experience in Marketing an Restaurants. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Food Service Director
Benton House Oviedo
11.2018 - Current
- Developed strategies to improve food service levels for busy facility handling [Number] meals each day.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Consulted with marketing to revise presentation and sales approaches.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Increased kitchen efficiency [Number]% by streamlining processes, reducing waste and mentoring team members on proper procedures.
Health Insurance Sales Agent
TTEC Daytona
09.2017 - 02.2018
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Kitchen Manager
Bongos Cuban Cafe
03.2012 - 11.2016
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed restaurant marketing, sales building and community involvement.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
Direct Marketing Sales Representative
Sun Travel Inc.
01.2010 - 02.2012
- Direct sale of vacation plans.
- Tour assistance service, booking processes, travel information.
- Events, tickets and accommodation.
- Inquired about current service levels and offered upgrades.
Direct Sales Representative
Americall Teleperformance
03.2007 - 09.2009
- Met customers in homes and businesses to discuss and demonstrate products.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Put together sales proposals and contracts.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Education
MBA - Finance
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
Orlando, FL07.2017
MBA - Usiness And Management
Universidad De Medellin
Medellin, Col06.1996
Skills
- Teamwork and Collaboration
- Work Planning and Prioritizing
- Calendar and Scheduling Software
- Customer Retention
- Team Relationships
- Intuit QuickBooks
- Credit Card Transaction Processing
- Budget Administration
- Optimal Inventory Levels
- Continuous Quality Improvement (CQI)
- Accounts Payable and Accounts Receivable
- Anticipating Problems
Languages
Spanish
Native or Bilingual
Timeline
Food Service Director
Benton House Oviedo
11.2018 - Current
Health Insurance Sales Agent
TTEC Daytona
09.2017 - 02.2018
Kitchen Manager
Bongos Cuban Cafe
03.2012 - 11.2016
Direct Marketing Sales Representative
Sun Travel Inc.
01.2010 - 02.2012
Direct Sales Representative
Americall Teleperformance
03.2007 - 09.2009
MBA - Finance
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
MBA - Usiness And Management
Universidad De Medellin
Similar Profiles
Heather RodriguezHeather Rodriguez
CNA at Benton House Of OviedoCNA at Benton House Of Oviedo
LILLIAN LICIAGALILLIAN LICIAGA
Executive Director at Benton House Of OviedoExecutive Director at Benton House Of Oviedo
Jose PabonJose Pabon
Kitchen Manager at Oviedo Oyster HouseKitchen Manager at Oviedo Oyster House