Mercedes Terrero

Assistant Store Manager

Burger King

Las Vegas, NV

04.2006 - Current

Managed day-to-day operations including scheduling shifts, assigning tasks.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Maintained a safe working environment by enforcing safety regulations.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Ensured compliance with all safety regulations throughout the store premises.
Answered customer questions and addressed problems and complaints in person and via phone.
Oversaw aspects of maintenance, inventory, and daily activity management.
Coached and developed store associates through formal and informal interactions.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Delegated work to staff, setting priorities and goals.
Formed and sustained strategic relationships with clients.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.