CARLOS Sykes
Philadelphia,PA
Summary
Dynamic professional with a strong background in management and customer service, notably at Jefferson Hospital and University. Proven ability to enhance team performance through effective training and conflict resolution. Skilled in time management and safety awareness, consistently achieving high-quality service delivery while maintaining a productive work environment.
Experienced with operating heavy machinery and performing manual labor tasks efficiently. Utilizes problem-solving skills to address on-site challenges and ensure project continuity. Knowledge of safety protocols and team collaboration, contributing to successful project outcomes.
Knowledgeable [Desired Position] with solid background in manual labor and hands-on construction work. Proven track record of contributing to various projects, ensuring timely completion and maintaining safety standards. Demonstrated skills in operating heavy machinery and working collaboratively within team environment.
Overview
18
18
years of professional experience
Work History
Laborer
City Of Philadelphia
Philadelphia, PA
11.2013 - Current
- Following instructions from supervisors and implementing plans
- Performing various physical tasks as assigned
- Maintaining all safety standards
Manager
Jefferson Hospital and University
Philadelphia, PA
04.2014 - 08.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Shift Manager
KFC Taco Bell
Philadelphia, PA
07.2007 - 04.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Goldsboro High School
Goldsboro, NC06-1990
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Physical strength
- Customer service
- Punctual and reliable
- Job site cleanup
- Time management
Timeline
Manager
Jefferson Hospital and University
04.2014 - 08.2016
Laborer
City Of Philadelphia
11.2013 - Current
Shift Manager
KFC Taco Bell
07.2007 - 04.2012
Goldsboro High School