Summary
Overview
Work History
Education
Skills
Certification
References
WEBSITE
Timeline
Generic

Carlos Tillmannshofer

Palestine,TX

Summary

Management professional with 30 years of experience, including 20 years in IT and operations, and extensive military leadership. Demonstrated success in managing large-scale projects and leading diverse teams in technical and strategic capacities. Expertise in global operations, profit and loss management, and technology integration to drive business success. Holds TS/SCI clearance and possesses a solid foundation in project management and strategic planning.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Director of Operations

US Army
Fort Campbell, KY
06.1989 - 01.2025
  • Facilitated operational support and strategic planning across various levels within US Army environments
  • Led cross-functional teams in executing strategic missions effectively.
  • Developed training programs to enhance personnel skills and safety protocols.
  • Analyzed operational data to identify trends and optimize resources.
  • Facilitated communication between units to streamline mission execution.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Created and implemented policies and procedures for improved operational workflow processes.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Directed the operations and logistics of a multi-million dollar business.
  • Prepared detailed reports outlining operational results on a regular basis.
  • As an Officer, I led with purpose, discipline, and motivation and tried to instill in my Soldiers the Army values and ethics while prioritizing their well-being and leading them effectively in challenging situations.
  • As an NCO, I led and advised on the enlisted force to ensure that they were trained, developed, ready, and ensured mission success.

Director of Technology Operations

MedicAlert Foundation
Turlock, CA
01.2005 - 09.2009
  • Manage IT department including software development and technology operations teams from a operational and strategic level.
  • Design, re-engineer, and support of Call Center infrastructure and environment.
  • Design of network/architecture infrastructure to support SOA development, B2B, and B2C.
  • Role of security officer to developing strategy for HIPPA/security compliance and implementing appropriate technological solutions.
  • Directed technology strategy for health alert services and user systems.
  • Led cross-functional teams to develop innovative solutions for client needs.
  • Oversaw implementation of data management systems for patient information.
  • Collaborated with stakeholders to align technology initiatives with organizational goals.
  • Implemented best practices for software development life cycle processes such as agile methodology or waterfall model.
  • Reviewed existing systems architecture, identified opportunities for improvement and implemented appropriate changes.
  • Assisted in budgeting activities by preparing cost estimates for proposed projects or initiatives.
  • Evaluated vendor proposals against predetermined criteria in order to select the most suitable solution provider based on cost and benefit analysis.
  • Coordinated with other departments to ensure successful implementation of IT projects.
  • Drafted technical documents such as request for proposal responses, user guides, installation instructions and support manuals.
  • Monitored emerging technologies to identify potential areas for innovation.
  • Established standards for data backup strategies, disaster recovery plans, system access controls and user authentication protocols.
  • Analyzed business requirements in order to recommend suitable technological solutions that maximize efficiency while minimizing costs.
  • Collaborated with vendors to negotiate contracts, secure services and maintain relationships with third-party providers.
  • Met with stakeholders to collaborate and resolve problems.
  • Controlled operational IT budget and expenditures within department parameters.

IT Director Global Operations

Jomed Inc.
Rancho Cordova, CA
01.2002 - 12.2004
  • Developed strategic plans to align IT objectives with company growth and goals.
  • Identified and implemented technological solutions, advising senior (C level) management on system conversions.
  • Provided leadership to enhance coordination between technology groups and business units.
  • Integrated multiple systems, ensuring smooth transitions with minimal downtime.
  • Collaborated with cross-functional teams to align technology goals with business objectives.
  • Directed the implementation of enterprise software solutions to enhance productivity.
  • Established IT governance frameworks to ensure compliance and risk management.
  • Managed a staff of 50 across domestic and international operations.
  • Directed development and management of $25 million annual IT operating and capital budgets.
  • Oversaw ERP, CRM, and manufacturing systems for global operations across multiple countries.
  • Launched European Headquarters office, projected to increase sales revenue by 50%.
  • Developed data security and disaster recovery procedures.
  • Controlled operational IT budget and expenditures within department parameters.
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.

Education

Master of Divinity - Theology

Liberty University
Lynchburg, VA
05.2009

Master of Arts (with Honors) - Religion

Liberty University
Lynchburg, VA
05.2008

Bachelor of Science (with Honors) - Information Technology

University of Phoenix
Sacramento, CA
06.2003

Skills

  • Infrastructure design and integration
  • System development lifecycle
  • HIPAA and Sarbanes-Oxley compliance
  • Data center management
  • Healthcare, banking, military, and technology experience
  • Effective verbal and written communication
  • Customer support and service
  • Production operations knowledge
  • Architectural frameworks: SOA, B2B, B2C
  • Telecommunications systems knowledge
  • Security technologies expertise
  • Database management proficiency
  • Enterprise systems experience
  • Project and budget management

Certification

CNE

References

Available upon request

WEBSITE

https://www.linkedin.com/in/carlos-tillmannshofer-9431023/

Timeline

Director of Technology Operations

MedicAlert Foundation
01.2005 - 09.2009

IT Director Global Operations

Jomed Inc.
01.2002 - 12.2004

Director of Operations

US Army
06.1989 - 01.2025

Master of Divinity - Theology

Liberty University

Master of Arts (with Honors) - Religion

Liberty University

Bachelor of Science (with Honors) - Information Technology

University of Phoenix

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