Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies And Interests
Languages
Timeline
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CARLOS TOLEDO

CARLOS TOLEDO

Bell Gardens,CA

Summary

Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

El-com systems
08.2022 - 09.2023
  • Oversee team of approximately 8 quality members
  • Collaborate closely with quality engineering
  • Collaborate closely with document control administrators
  • Management Review reports
  • Metrics
  • MRB process owner
  • Internal auditing
  • Source inspection support
  • Quality Spot audits
  • Manage calibration department
  • Generate and manage processes and procedures
  • AS9100 audit representative
  • Supply training for manufacturing and inspection team
  • CAPA process owner
  • Review customer specifications
  • Oversee company compliance matrix
  • Continuous improvement representative
  • GIDEP representative
  • ITAR representative
  • Export compliance representative
  • Support customer visits
  • Created and maintained quality management systems to align with industry standards
  • Created and maintained quality management systems to align with industry standards
  • Collaborated with cross-functional teams to develop and implement process and system improvements
  • Investigated customer complaints and performed corrective actions to resolve quality issues
  • Conducted risk assessments to identify and mitigate potential quality issues
  • Recorded, analyzed, and distributed statistical information
  • Reported production malfunctions to managers and production supervisors
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth

Quality Systems Manager

Teletronic Division of DCX-CHOL
01.2019 - 08.2022
  • Manage team of 15 quality members
  • Manage quality engineering department
  • Manage document control administrators
  • Generate, management review reports
  • Generate and present metrics
  • MRB process owner
  • Create priority reports
  • Internal auditing
  • Source inspection
  • Quality Spot audits
  • Manage calibration department
  • Manage Receiving Inspection
  • Generate and manage processes and procedures
  • AS9100 audit representative
  • Provide training for manufacturing and inspection teams
  • CAPA process owner
  • Collaborated with internal subject matter experts to perform data reconciliations and produce credible results
  • Participated in targeted customer audit initiatives and produced required documentation to support verifiable results
  • Tracked corrective action reports and confirmed closure of corrective action requests to demonstrate adherence to quality standards
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Improved quality processes for increased efficiency and effectiveness
  • Mentored and encouraged employees to strive for excellence while fostering professional growth
  • Applied coaching techniques and tools to support managers and team members in improving performance
  • Reported production malfunctions to managers and production supervisors

Quality Assurance Supervisor

SCB Division of DCX-CHOL
01.2012 - 01.2019
  • Supervised team of 12 quality members
  • Generated internal procedures and processes
  • Prioritized workload
  • Trained quality workforce
  • Performed inspection in process and final stage
  • Internal auditing
  • Participated and disposition nonconforming material per internal MRB process
  • Managed calibration department
  • Managed shipping department
  • Managed receiving inspection department
  • Managed electrical testing department
  • Performed contract review
  • Participated with GEMBA projects
  • Developing and completing CAPA processes
  • Extensive knowledge of reading and understanding blueprints and customer drawings
  • Assisted on yearly AS9100 audits
  • Source inspection point of contact
  • Oversaw on boarding and training of new employees to promote qualified and well-coordinated quality assurance team
  • Used CIRRIS electrical equipment to maintain database of test reports and calibration records
  • Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations
  • Monitored testing processes, test development and user acceptance testing
  • Educated employees on specific QA standards and confirmed maintenance of standards
  • Fixed identified issues to increase productivity and boost workflows
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans
  • Reported production malfunctions to managers and production supervisors
  • Assured consistent quality of production by implementing and enforcing automated practice systems

Warehouse Manager

Fast Freight
01.2004 - 01.2012
  • Managed group of 15 employees
  • Generated documentation/bill of landing
  • Prioritized pick up of materials
  • Prioritized for team
  • Planned day cycle
  • Monthly quality review presentation
  • Loading and offloading using warehouse equipment I.e., forklift, pallet jack, cherry picker and more
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules
  • Developed safety programs to protect workers and reduce injuries
  • Trained new staff on job duties, company policies, and safety procedures for rapid on boarding
  • Coordinated driver dispatch to accomplish daily delivery requirements
  • Reviewed and negotiated contracts with carriers to optimize shipping costs
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings

Education

Bell High School
Bell, CA

Lean Leadership

Cerritos College
Norwalk, CA
10.2018

AS9100 Rev D

Eagle Force Inc.
Online Training
04.2018

Skills

  • Microsoft Word
  • Outlook
  • Excel
  • PowerPoint
  • QT9
  • DISCUS
  • Syteline
  • ASANA
  • Teams
  • Syspro
  • Unipoint
  • QT9
  • Visio
  • Teams
  • Align
  • Bamboo
  • CIRRIS tester
  • MPT
  • Multi-meter
  • Megohm-meter
  • Employee Training
  • Employee Supervision
  • Data Collection
  • Knowledge of Quality Systems
  • Quality Assurance
  • Cause and Effect Analysis
  • Continuous Deployment
  • Quality Control
  • Maintaining Clean Work Areas
  • Customer Requirement Adherence
  • Best Practices
  • Pre-Implementation Audits
  • Quality Assurance Guidance
  • Predictive and Preventive Maintenance
  • Audit Reporting
  • Performance Metric
  • Document Control
  • Maintenance Requirements
  • Product Testing
  • Continuous Improvements
  • Complaint Investigations
  • Statistical Analysis
  • Analyze Test Results
  • Presentations

Accomplishments

El-Com Systems

During my time at El-com systems I was able to achieve an all-time best AS9100 Rev D yearly audit results. With new processes and full implementation, the company received 1 Minor CAR. FOD had been a continuous issue, therefor i revised the FOD process, and full implementation to field standards and requirements, under my supervision. This process had been shared and successfully accepted

by multiple different customers. Exposed to interact with customers such as Space X, Tyvak, Terran Orbital, Blue Origin, Sierra Space, Raytheon, L3 Harris and others.


Teletronic division of DCX

During my first year, Teletronic received an all-time best 2021 AS9100 Rev D audit results and auditor criticism with zero CAR’s and zero findings. Managed to direct the build and test of single piece orders as well as high volume orders for multiple customers including Orbital ATK (Northrop Grumman), Boeing, Moog, L3 Technologies, Goodrich, Raytheon, General Atomics and DLA. Also, during my time with DCX-CHOL I was assigned to support special
projects like travel to other divisions across the country to perform specific processes training, implementation, audits and other quality related functions.


SCB Division of DCX

During my years at SCB I was able to accomplish working with projects such as Northrop SLS Artemis. I had the opportunity to become point of contact during the initial phase with the customer. Collaborating as a team we managed to organize and release customer controlled work instructions that were in alignment with standard operating practice's and requirements. Also I was able to accomplish working in projects such as CAPA. My first CAPA completed was successfully accepted by customer. I received the opportunity to create and correct detailed internal travelers and work instructions. Managed to obtain the first of two positions available for a SPACE X project and continued to be the point of contact for the program even after receiving a promotion to another division. I learned how to create test programs using the diverse types of test equipment per required customer diagrams. Extensive ability to read and understand blueprints. Ability to find specs and location of

such documents. I had the ability to work well with others and I consider myself a collaborator. Gained the opportunity to work for most of the departments within the company i.e., manufacturing floor, stock room, calibration, close-up, molding and Quality. Trained to build and test single piece orders as well as high volume orders for multiple customers including Orbital ATK (Northrop Grumman), Boeing, Moog, L3 Technologies, Goodrich, Raytheon, General Atomics and DLA.

Certification

  • AS9100 REV D Certified / knowledgeable
  • AS9102 knowledgeable
  • J-STD-001 knowledgeable
  • NASA -STD-8739.3 knowledgeable
  • NASA -STD-8739.4 knowledgeable
  • WHMA - IPC-620 knowledgeable
  • WHMA-IPC-620 SPACE Addendum knowledgeable
  • WHMA - IPC- 610 knowledgeable
  • AV-SPECS knowledgeable

Hobbies And Interests

  • Soccer
  • Basketball
  • Baseball
  • Drawing

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Quality Assurance Manager

El-com systems
08.2022 - 09.2023

Quality Systems Manager

Teletronic Division of DCX-CHOL
01.2019 - 08.2022

Quality Assurance Supervisor

SCB Division of DCX-CHOL
01.2012 - 01.2019

Warehouse Manager

Fast Freight
01.2004 - 01.2012

Bell High School

Lean Leadership

Cerritos College

AS9100 Rev D

Eagle Force Inc.
CARLOS TOLEDO