Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Torres

Ocala,FL

Summary

Focused professional bringing many years of top-quality performance in transportation and cargo industry. Well-versed in inspecting buses and cargo equipment to promote safe operations. Unwavering work ethic and dedication to quality transportation and cargo service.

Overview

35
35
years of professional experience

Work History

School Bus Operator

Marion County Public School
Ocala, FL
07.2022 - Current
  • Maintained a clean appearance of both interior and exterior of vehicles at all times.
  • Communicated effectively with parents and guardians regarding student attendance and any issues that arose during route operations.
  • Utilized appropriate driving techniques, including defensive driving, when operating the school bus.
  • Assisted students with boarding and disembarking the bus in a safe manner.
  • Maintained accurate records of daily routes, pickups, and drop offs.
  • Provided assistance with wheelchair lifts when necessary for disabled students or adults.
  • Attended staff meetings regularly to stay updated on changes in policy or procedure.
  • Provided courteous customer service when interacting with students and their families.
  • Performed pre-trip vehicle inspections to ensure that buses were in good working order.
  • Managed passenger counts accurately at each stop along the route.
  • Kept up-to-date on current road conditions within assigned routes.
  • Enforced disciplinary action when necessary in accordance with district guidelines.
  • Monitored student behavior while on the bus to ensure safety and security of all passengers.
  • Coordinated closely with school administration personnel to ensure compliance with district policies and procedures related to student transportation services.
  • Conducted regular visual checks of the interior of the bus during operation for potential hazards or safety concerns.
  • Served as an ambassador for the school district by providing a positive representation of its values and goals.
  • Adhered to local laws and regulations regarding speed limits, traffic signals, loading zones, and other transportation rules.
  • Reported any mechanical malfunctions or needed repairs to the supervisor immediately upon discovery.
  • Responded quickly to emergency situations as they arose while on duty.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Learned and followed school transportation procedures.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Provided safe and reliable school bus transportation service on fixed routes.
  • Assisted passengers in evacuation of bus in case of emergency.
  • Reported accidents and completed required reports.
  • Operated motorized ramps and lifts to assist special needs students.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Maintained order among passengers and explained safety rules and hazards.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.

Senior Dispatcher

NY airport Service/Go Buses/City Sight/Go Airlink
Lawrance, NY
04.1998 - 04.2020
  • Implemented new technologies or systems as needed to improve operational efficiency.
  • Ensured compliance with applicable laws, regulations, policies, and procedures related to dispatching activities.
  • Analyzed data to identify areas of improvement in the dispatch process.
  • Evaluated existing processes and identified opportunities for improvement.
  • Facilitated communications between drivers, customers, and other stakeholders via phone or email.
  • Resolved conflicts between drivers, customers, and other stakeholders in a timely manner.
  • Developed strategies to increase efficiency and reduce costs associated with dispatching operations.
  • Provided guidance and support to junior dispatchers on procedures and protocols.
  • Assigned and monitored daily tasks for dispatchers.
  • Monitored communication channels such as radio frequencies or two-way radios for incoming calls.
  • Managed scheduling of vehicles and personnel resources to meet customer demands.
  • Responded quickly to emergency situations requiring immediate attention.
  • Created reports summarizing daily performance metrics for review by management team.
  • Maintained records and logs related to dispatch operations.
  • Conducted regular training sessions for staff members on best practices in dispatching operations.
  • Identified potential risks associated with dispatch operations and provided solutions accordingly.
  • Participated in meetings with senior management regarding changes in policy or procedure.
  • Developed strong relationships with customers to ensure satisfaction with services provided.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Recorded results of service calls to create report summaries for senior management.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Documented services performed, operations information, and dispatch details in system.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Prepared daily work and run schedules.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.

Cargo Warehouse Agent

Ogden Allied Services
Queens, NY
06.1994 - 09.1996
  • Provided support during peak season periods when additional personnel was needed in the warehouse.
  • Maintained cleanliness of the warehouse facility regularly.
  • Prepared orders for shipment including packing and wrapping items securely.
  • Resolved customer complaints related to warehousing issues promptly and professionally.
  • Inspected shipments for accuracy, damage, and completeness prior to delivery.
  • Ensured proper labeling of all products stored in the warehouse.
  • Received and processed incoming stock items according to established procedures.
  • Managed a team of workers responsible for picking and packing orders accurately and efficiently.
  • Assisted in loading and unloading trucks with forklift equipment.
  • Collaborated with management on developing new processes that improved efficiency in the warehouse.
  • Organized warehouse storage areas by stacking boxes, crates, pallets, or other materials neatly on racks.
  • Operated forklifts and hand-trucks to move product within the warehouse environment.
  • Performed regular cycle counts to ensure accurate inventory records were maintained.
  • Attended regular safety meetings to stay abreast of changing regulations regarding workplace safety.
  • Processed returns quickly while ensuring quality control standards were met at all times.
  • Ensured that all equipment was properly maintained and serviced regularly.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Staged and sorted multiple types of products for loading.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Compared and verified identifying information of outgoing shipments.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.

Warehouse Forklift Operator

AMR
QUEENS, NY
02.1992 - 05.1994
  • Loaded and unloaded pallets of product onto trucks using a forklift.
  • Followed standard operating procedures to safely stack and store materials in the warehouse.
  • Maintained accurate inventory records and prepared reports for management.
  • Received incoming shipments and checked contents against purchase orders.
  • Provided assistance in training new employees on proper operation of forklifts and other material handling equipment.
  • Unloaded incoming supplies and placed them into designated storage areas.
  • Checked finished products for quality assurance before loading them onto trucks for shipment.
  • Processed orders by picking products from shelves within the warehouse.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
  • Cleaned up spills or debris in work areas immediately following an incident.
  • Completed paperwork related to deliveries including bills of lading, packing slips.
  • Performed daily pre-shift inspections on forklifts and other equipment.
  • Ensured all safety protocols were followed while operating the forklift.
  • Conducted regular cycle counts to ensure accuracy of inventory levels.
  • Operated manual pallet jacks to move material around the warehouse.
  • Inspected material handling equipment for defects prior to use.
  • Assisted with shipping and receiving activities as needed.
  • Loaded or unloaded shipments on trucks.
  • Operated forklift to transport goods throughout warehouse.
  • Staged goods in loading dock area.
  • Organized warehouse and arranged items following procedures and safety rules.
  • Completed daily logs for recordkeeping.
  • Located, pulled and prepared orders.
  • Received, inspected and stocked incoming shipments.
  • Boxed, labeled and added shrink wrapping to items.
  • Stored material by moving to appropriate area in warehouse.
  • Handled maintenance tasks on equipment by checking fuel, lubricants, oil, antifreeze, tires and general condition.
  • Checked shipments for damaged or incorrect items.
  • Reported safety and quality issues to management.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Maintained yard appearance, keeping ground clean and clear.
  • Transported material to correct locations and documented inventory changes.
  • Tied and secured loads to prevent shifting or damage to items.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Inspected lifts before use to prevent damage to goods.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Packaged, labeled and tagged goods before transfer.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
  • Operated power material handling equipment to accurately select and palletize loads.
  • Ensured efficient handling of merchandise and products to maintain inventory accuracy.
  • Operated forklifts to transport materials between loading, processing, and storage areas.
  • Prepared finished stock for shipment by identifying, pulling and packing product.
  • Estimated weights, heights, and centers of balance to make precise placements.
  • Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
  • Moved levers or controls of lifting devices to load, unload or stack material.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
  • Relocated goods from dock area to appropriate storage locations.
  • Secured loads on pallets to minimize damage and worker injuries.
  • Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
  • Noted and recorded receipt of materials on drivers' paperwork.
  • Positioned lifting devices to secure material or products for transport to designated areas.
  • Weighed materials or products to record data on tags or labels.
  • Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
  • Communicated with team members to coordinate efficient and accurate movements.

Warehouse Lead

Barsen Sales
Queens, NY
09.1989 - 02.1992
  • Worked closely with purchasing department to ensure timely delivery of goods from vendors.
  • Resolved any customer service issues related to orders picked up from the warehouse.
  • Cooperated with other departments throughout organization when needed in order to achieve desired results.
  • Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
  • Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
  • Created reports detailing shipment information such as quantity received or shipped out, product availability.
  • Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
  • Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
  • Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
  • Protected company inventory by maintaining and organizing storage areas.
  • Staged and sorted products for loading.
  • Removed damaged products from outgoing shipments during final inspections.
  • Loaded and unloaded trailers with forklift.
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Maintained inventory records with timely updates.
  • Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
  • Utilized forklift to move inventory items.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Operated forklifts or pallet jacks to transport items.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Operated forklift and pallet jack to transport heavy loads.
  • Compared merchandise invoices to items actually received.

Education

High School Diploma -

Franklin K. Lane H.S.
Brooklyn, NY
06-1991

Some College (No Degree) - Liberal Arts And Sciences

Queensboro Community College
Queens, NY

Skills

  • Organization
  • Route Navigation
  • Punctuality
  • Maintenance knowledge
  • Crisis Management
  • Vehicle Inspection
  • Vehicle Maintenance
  • Passenger Assistance
  • Defensive Driving
  • Safe driving techniques
  • Behavior Management
  • Pre-Trip Inspections
  • Clean DMV record
  • Emergency Procedures
  • Great attitude
  • Student Supervision
  • Local traffic laws
  • Equipment Operation
  • Strong safety history
  • Special Needs Assistance
  • Dependable and reliable
  • Equipment monitoring
  • Shipping and packaging
  • Route Planning
  • Database Management
  • Cargo Handling
  • Safety-focused
  • Effective communication skills

Languages

Spanish
Native/ Bilingual

Timeline

School Bus Operator

Marion County Public School
07.2022 - Current

Senior Dispatcher

NY airport Service/Go Buses/City Sight/Go Airlink
04.1998 - 04.2020

Cargo Warehouse Agent

Ogden Allied Services
06.1994 - 09.1996

Warehouse Forklift Operator

AMR
02.1992 - 05.1994

Warehouse Lead

Barsen Sales
09.1989 - 02.1992

High School Diploma -

Franklin K. Lane H.S.

Some College (No Degree) - Liberal Arts And Sciences

Queensboro Community College

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Carlos Torres