Carlos Torres Becerra
Alamo,TX
Summary
Adept at conflict resolution and customer relations, I significantly enhanced loyalty and satisfaction at Connexus Resource Group. Leveraging critical thinking and Microsoft Excel skills, I consistently exceeded performance metrics, fostering a customer-centric culture and streamlining processes for efficiency. My approach resulted in notable improvements in service delivery and team collaboration. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
05.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Adult In Home Caregiver
Golden Years LLC
02.2020 - 12.2022
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Provided transportation and appointments management.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Forklift Operator
Budweiser
01.2014 - 01.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
Education
GED -
The University of Texas Rio Grande Valley
Edinburg, TX05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
- Order Processing
- Building rapport
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Connexus Resource Group
05.2023 - 06.2024
Adult In Home Caregiver
Golden Years LLC
02.2020 - 12.2022
Forklift Operator
Budweiser
01.2014 - 01.2020
GED -
The University of Texas Rio Grande Valley
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