Carlos Torres Montes
Hicksville,NY
Summary
A hardworking and reliable worker focused on going above and beyond to support fellow co-workers and visitors alike. I lead by example and have the ability to work well under pressure. Being able to maintain a healthy work environment with my coworkers and management comes natural to me as well as collaboration with others.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Risk and Compliance Officer
IKEA
1100 Broadway Mall
10.2025 - Current
- Assisted in developing and implementing compliance policies to align with industry regulations.
- Conducted risk assessments to identify potential compliance gaps and improve operational integrity.
- Monitored compliance-related documentation to ensure accuracy and timely updates.
- Maintained accurate records of compliance audits and assessments for future reference.
- Collaborated with cross-functional teams to address compliance issues and enhance risk management practices.
Sales Associate
IKEA
1100 Broadway Mall
06.2019 - 10.2025
- Trained new associates on merchandising standards and customer service protocols.
- Resolved customer inquiries efficiently, fostering positive shopping experiences and loyalty.
- Monitored sales trends to identify opportunities for promotional activities and upselling strategies.
- Coordinated with logistics teams to ensure timely restocking of merchandise across departments.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Interim Sales Leader
IKEA
1100 Broadway Mall
10.2024 - 03.2025
- Led team to achieve sales targets through effective product placement and customer engagement.
- Trained new staff on sales techniques and IKEA product knowledge for improved customer service.
- Analyzed customer feedback to identify areas for improvement in sales strategies and product offerings.
- Collaborated with cross-functional teams to streamline inventory management processes, ensuring stock availability.
- Product inventory planning and implementation.
Shift Leader
Walgreen's Pharmacy
15 Old Country Road
12.2015 - 02.2018
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages and overstock situations.
- Coordinated scheduling of staff shifts to align resources with peak customer demand periods.
- Developed training materials for new hires, enhancing onboarding experience and effectiveness of team integration.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty through effective communication.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Westbury High School
1 Post Rd, Old Westbury, NY 11568Skills
- Operational risk
- Training delivery
- Compliance monitoring
- Anti-money laundering
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Relationship building
Certification
- Licensed Security Guard - 02/04/2028
Languages
Spanish
Native or Bilingual
Timeline
Risk and Compliance Officer
IKEA
10.2025 - Current
Interim Sales Leader
IKEA
10.2024 - 03.2025
Sales Associate
IKEA
06.2019 - 10.2025
Shift Leader
Walgreen's Pharmacy
12.2015 - 02.2018
High School Diploma -
Westbury High School