Carlos Trancoso
Santaquin,UT
Summary
Motivated Customer Service Representative with experience as a Subject Matter Expert. Using the time management skills I've developed, I've been able to meet quotas and job requirements using multitasking and self discipline. As a CSR, I've studied my subject matter thoroughly, resulting in better rapport building and customer satisfaction. Through experience with supervisor calls, I've learned to handle escalated situations while maintaining a calm demeanor with the costumer as well as meeting company guidelines.
Overview
2
2
years of professional experience
Work History
CSR Inbound
Foundever
02.2024 - Current
- Managed high call volumes while maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Built rapport and engaged customers through thorough studying of product and subject matter.
- Answered customer calls promptly to avoid on-hold wait times.
- As a Subject Matter Expert, provided assistance as well as training to fellow agents.
- Handled supervisor calls with calmness, de-escalating situations while providing solutions to costumers.
Production Worker
Sunstone Engineering
05.2022 - 12.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met daily quotas through effective time management, while not sacrificing quality of product.
Education
Associate of Arts - University Studies
Utah Valley University
Orem, UT05.2022
High School Diploma -
Payson High School
Payson, UT05.2016
Skills
- Call center experience
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Conflict Resolution
- Computer Proficiency
- Product Knowledge
- Building rapport
- De-Escalation Techniques
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CSR Inbound
Foundever
02.2024 - Current
Production Worker
Sunstone Engineering
05.2022 - 12.2023
Associate of Arts - University Studies
Utah Valley University
High School Diploma -
Payson High School
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