Carlos Trejo
Danville,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Server Assistant Manager
Cielito Lindo Mexican Restaurant
Danville, CA
09.2023 - Current
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Developed training programs to increase employees' knowledge of products, menus and services offered.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Promoted team spirit among restaurant staff by encouraging cooperation between departments.
Server
Piatti
Danville, CA
04.2021 - 09.2023
- Provided excellent customer service to ensure satisfaction.
- Trained new employees on restaurant procedures and plating techniques.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Comunications
UVM
Mexico, ME08-2016
Skills
- Upselling strategies
- Staff Training and Development
- Server monitoring
- Risk Management
- Crew Coordination
- Capacity Planning
- Restaurant Operations
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Server Assistant Manager
Cielito Lindo Mexican Restaurant
09.2023 - Current
Server
Piatti
04.2021 - 09.2023
Comunications
UVM
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