Carlos Tsoi Kong Lung
Senior Operation Officer, I&SS
Summary
Experienced airport operations with a track record in contract management, baggage operational handling, and stakeholder coordination at Airport Authority Hong Kong.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Senior Operation Officer, Innovation & Services Standards
Hong Kong Airport Authority
01.2023 - Current
- Assisted the Assistant Manager with contract management for baggage service contracts, including Baggage Unloading Services (BUS) and Operation Services (OPS2), ensuring service performance, continuous improvement, and payment processing.
- Conducted and assisted with the tender process for new service contracts in Terminal 1 and Terminal 2.
- Coordinated and facilitated testing/trials with the Operations or Project teams to ensure new operational flows and technologies are applied in real-time operations, such as AET operation and new OOG Reclaim Arrangement.
- Supported the Assistant Manager in research and analysis through system data analysis, incident investigation, and complaint review to improve operational efficiency.
- Organized BHC meetings, familiarization tours, and baggage hall visits with various baggage handling community members, including RHO, GHA, HKAA, AVSECO, MTR etc.
- Managed baggage tag and RFID label stock, collaborating with airlines, GHA, and other parties for tag distribution.
Operation Officer, Baggage
Hong Kong Airport Authority
09.2019 - 12.2022
- Acted as BMO Duty In-Charge from November 2021 to December 2022.
- Monitored and handled daily BHS operations to maintain smooth operations, utilizing skills in MICS, SAC, BMS, RBAS, RMU, BBIT, and patrol.
- Liaised with the baggage handling community for various requests during real-time operations, such as testing or ad-hoc maintenance.
- Participated and held as a drill team member in scheduled contingency drills.
- Conducted scheduled operational audits and incident investigation.
- Prepared daily operation reports and system statistics for office team review.
Senior Flight Operation Officer
SATS HK Limited
05.2019 - 08.2019
- Performed aircraft load controller and ramp coordinator duties for flight load balancing, ensuring flight services met requirements for Hong Kong Express (UO).
Ramp Coordinator II
Jardine Aviation Service
10.2017 - 05.2019
- Performed ramp coordinator and ramp supervisor duties to ensure all flight services, baggage, and cargo loading/unloading met requirements for Hong Kong Express (UO) and Hong Kong Airlines (HX).
Education
Bachelor of Arts (Hons) - Housing Management
Hong Kong Polytechnic University SPEED
01.2017
Higher Diploma - Real Estate Management
Hong Kong Institute of Vocational Education
01.2015
Skills
MS Office (Word, Excel, PowerPoint), Data Analysis & Reporting
Class 1 & 2 Driving License
BHS Operations (BMS, Patrol, RBAS, BBIT, RMU, MICS, SAC), Tender Evaluation, Contractor Performance Management
Multitasking Abilities
Accomplishments
- Managed services contracts over 300 manpower
Timeline
Senior Operation Officer, Innovation & Services Standards
Hong Kong Airport Authority
01.2023 - Current
Operation Officer, Baggage
Hong Kong Airport Authority
09.2019 - 12.2022
Senior Flight Operation Officer
SATS HK Limited
05.2019 - 08.2019
Ramp Coordinator II
Jardine Aviation Service
10.2017 - 05.2019
Higher Diploma - Real Estate Management
Hong Kong Institute of Vocational Education
Bachelor of Arts (Hons) - Housing Management
Hong Kong Polytechnic University SPEED