Experienced airport operations with a track record in contract management, baggage operational handling, and stakeholder coordination at Airport Authority Hong Kong.
Assisted the Assistant Manager with contract management for baggage service contracts, including Baggage Unloading Services (BUS) and Operation Services (OPS2), ensuring service performance, continuous improvement, and payment processing.
Conducted and assisted with the tender process for new service contracts in Terminal 1 and Terminal 2.
Coordinated and facilitated testing/trials with the Operations or Project teams to ensure new operational flows and technologies are applied in real-time operations, such as AET operation and new OOG Reclaim Arrangement.
Supported the Assistant Manager in research and analysis through system data analysis, incident investigation, and complaint review to improve operational efficiency.
Organized BHC meetings, familiarization tours, and baggage hall visits with various baggage handling community members, including RHO, GHA, HKAA, AVSECO, MTR etc.
Managed baggage tag and RFID label stock, collaborating with airlines, GHA, and other parties for tag distribution.
Operation Officer, Baggage
Hong Kong Airport Authority
09.2019 - 12.2022
Acted as BMO Duty In-Charge from November 2021 to December 2022.
Monitored and handled daily BHS operations to maintain smooth operations, utilizing skills in MICS, SAC, BMS, RBAS, RMU, BBIT, and patrol.
Liaised with the baggage handling community for various requests during real-time operations, such as testing or ad-hoc maintenance.
Participated and held as a drill team member in scheduled contingency drills.
Conducted scheduled operational audits and incident investigation.
Prepared daily operation reports and system statistics for office team review.
Senior Flight Operation Officer
SATS HK Limited
05.2019 - 08.2019
Performed aircraft load controller and ramp coordinator duties for flight load balancing, ensuring flight services met requirements for Hong Kong Express (UO).
Ramp Coordinator II
Jardine Aviation Service
10.2017 - 05.2019
Performed ramp coordinator and ramp supervisor duties to ensure all flight services, baggage, and cargo loading/unloading met requirements for Hong Kong Express (UO) and Hong Kong Airlines (HX).
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center