Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Carlos Tsoi Kong Lung

Senior Operation Officer, I&SS

Summary

Experienced airport operations with a track record in contract management, baggage operational handling, and stakeholder coordination at Airport Authority Hong Kong.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Senior Operation Officer, Innovation & Services Standards

Hong Kong Airport Authority
01.2023 - Current
  • Assisted the Assistant Manager with contract management for baggage service contracts, including Baggage Unloading Services (BUS) and Operation Services (OPS2), ensuring service performance, continuous improvement, and payment processing.
  • Conducted and assisted with the tender process for new service contracts in Terminal 1 and Terminal 2.
  • Coordinated and facilitated testing/trials with the Operations or Project teams to ensure new operational flows and technologies are applied in real-time operations, such as AET operation and new OOG Reclaim Arrangement.
  • Supported the Assistant Manager in research and analysis through system data analysis, incident investigation, and complaint review to improve operational efficiency.
  • Organized BHC meetings, familiarization tours, and baggage hall visits with various baggage handling community members, including RHO, GHA, HKAA, AVSECO, MTR etc.
  • Managed baggage tag and RFID label stock, collaborating with airlines, GHA, and other parties for tag distribution.

Operation Officer, Baggage

Hong Kong Airport Authority
09.2019 - 12.2022
  • Acted as BMO Duty In-Charge from November 2021 to December 2022.
  • Monitored and handled daily BHS operations to maintain smooth operations, utilizing skills in MICS, SAC, BMS, RBAS, RMU, BBIT, and patrol.
  • Liaised with the baggage handling community for various requests during real-time operations, such as testing or ad-hoc maintenance.
  • Participated and held as a drill team member in scheduled contingency drills.
  • Conducted scheduled operational audits and incident investigation.
  • Prepared daily operation reports and system statistics for office team review.

Senior Flight Operation Officer

SATS HK Limited
05.2019 - 08.2019
  • Performed aircraft load controller and ramp coordinator duties for flight load balancing, ensuring flight services met requirements for Hong Kong Express (UO).

Ramp Coordinator II

Jardine Aviation Service
10.2017 - 05.2019
  • Performed ramp coordinator and ramp supervisor duties to ensure all flight services, baggage, and cargo loading/unloading met requirements for Hong Kong Express (UO) and Hong Kong Airlines (HX).

Education

Bachelor of Arts (Hons) - Housing Management

Hong Kong Polytechnic University SPEED
01.2017

Higher Diploma - Real Estate Management

Hong Kong Institute of Vocational Education
01.2015

Skills

Accomplishments

  • Managed services contracts over 300 manpower

Timeline

Senior Operation Officer, Innovation & Services Standards

Hong Kong Airport Authority
01.2023 - Current

Operation Officer, Baggage

Hong Kong Airport Authority
09.2019 - 12.2022

Senior Flight Operation Officer

SATS HK Limited
05.2019 - 08.2019

Ramp Coordinator II

Jardine Aviation Service
10.2017 - 05.2019

Higher Diploma - Real Estate Management

Hong Kong Institute of Vocational Education

Bachelor of Arts (Hons) - Housing Management

Hong Kong Polytechnic University SPEED
Carlos Tsoi Kong LungSenior Operation Officer, I&SS