Carlos Tucker Jr
Las Vegas
Summary
Intake Audit Specialist / QA Supervisor with 12+ years of experience improving compliance, audit accuracy, and operational efficiency across legal intake, collections, and retail environments. Applies process mapping, root cause analysis, and SOP development to increase compliance pass rates, cut repeat defects, and shorten review cycles while enforcing FDCPA and internal controls. Strong in team coaching, KPI reporting, audit remediation, and cross-functional collaboration; seeks to scale QA frameworks and embed proactive controls that drive measurable performance gains.
Overview
1
1
Language
13
13
years of professional experience
Work History
QA Inspector/Quality Documentation Specialist
Soloman Page
Las Vegas, NV
03.2026 - Current
- Conducted comprehensive inspections of products to ensure compliance with quality standards.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production teams to identify and resolve quality issues proactively.
Intake Audit Specialist / QA Supervisor
Tort Intake Professionals
Las Vegas, NV
02.2024 - 12.2025
- Led end-to-end audit reviews of legal intake files, increasing compliance pass rates by 18%.
- Reduced repeat documentation defects by 25% through root cause analysis and a standardized QA checklist.
- Authored and implemented updated SOPs that cut file preparation time by 20%, speeding attorney review cycles.
- Supervised and coached intake staff, raising team QA scores by double-digit percentages.
- Developed structured intake handoff workflows that reduced case delays and improved operational throughput.
- Conducted compliance reviews to ensure adherence to regulatory and firm-specific standards.
Compliance Support Manager
Bayside Corporation
Las Vegas, NV
03.2018 - 09.2023
- Designed and deployed a company-wide compliance policy suite, cutting audit exceptions by 30%.
- Coordinated internal audits and led remediation efforts to close compliance gaps within set deadlines.
- Delivered role-based compliance training to staff, increasing organization-wide policy adherence.
- Monitored operational risk indicators and escalated corrective actions to senior leadership.
- Partnered with operations and leadership to strengthen internal controls and reduce exposure.
Collections Support Manager
Barclaycard US
Las Vegas, NV
08.2017 - 01.2018
- Led quality monitoring and coaching for the collections team, raising QA scores by 15%.
- Negotiated sustainable repayment plans that lowered re-default rates and improved recoveries.
- Conducted side-by-side coaching and regular performance feedback to boost team productivity.
- Ensured regulatory compliance in customer communications and account resolutions to reduce risk.
Customer Service Representative/ Team Manager
Sutherland Global Services
Las Vegas, NV
08.2015 - 03.2017
- Coached agents through scenario-based role play to shorten ramp-up time and sustain service levels.
- Maintained detailed case documentation and performed spot-checks to reduce repeat customer contacts.
- Implemented performance dashboards to identify bottlenecks and accelerate decision-making for steadier response reliability.
Sales/ Retail Associate
Walmart
Walmart
09.2013 - 05.2015
- Managed point-of-sale and checkout processes while maintaining high customer satisfaction and transaction accuracy.
- Increased add-on sales by using consultative product comparisons to improve attachment rates.
- Developed weekly sales plans to raise basket value and boost warranty conversions with measurable results.
Education
Legal Assistant / Paralegal Certification -
Northwest Career College
Las Vegas, NV03.2025
High School Diploma - undefined
Eldorado High School
Las Vegas, NV01.2012
Skills
- Regulatory Compliance (FDCPA, Internal Controls)
- Root Cause Analysis
- Quality inspections
- Defect tracking
- File management
- KPI Reporting & Performance Dashboards
- Call Monitoring & Quality Calibration
- Audit Remediation
- Collections Operations
- Team Coaching & Performance Management
- Continuous Improvement
- Cross-Functional Collaboration
- Tools: Microsoft Excel (Pivot Tables, Reporting), CRM Systems, Call Monitoring Systems, POS Systems, Workflow Management Tools
Languages
English
Interests
Photography and Graphic Design
Additional Information
- Performance-based salary increases and recognition for exceeding productivity and compliance benchmarks.
- Available for remote, hybrid, or on-site roles.
Timeline
QA Inspector/Quality Documentation Specialist
Soloman Page
03.2026 - Current
Intake Audit Specialist / QA Supervisor
Tort Intake Professionals
02.2024 - 12.2025
Compliance Support Manager
Bayside Corporation
03.2018 - 09.2023
Collections Support Manager
Barclaycard US
08.2017 - 01.2018
Customer Service Representative/ Team Manager
Sutherland Global Services
08.2015 - 03.2017
Sales/ Retail Associate
Walmart
09.2013 - 05.2015
High School Diploma - undefined
Eldorado High School
Legal Assistant / Paralegal Certification -
Northwest Career College