Carlos Tui
La'ie,HAWAII
Summary
With my areas best working amongst retail and hospitality, I strongly believe that my personal life and growing up within a large culturally adept household has also helped me become the excellent worker I am. I am understanding of the multiple fulfillments that you will expect off me and I know my skills from these various walks of life will help boost your company needs. My closing hours to early morning, and over night shifts have allowed me to show all my employers the flexibility I provide when attending shifts as well.
Overview
5
5
years of professional experience
Work History
Retail Worker
Universal Store
01.2024 - 08.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Maintained a excellent company salesman attitude, Universal employees are trained to be the best salesman possible, this includes adapting and developing skills to a point that customers become more than buyers as relations are created with them.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Bartender
Broncos Leagues Club
03.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
SUCASA Night Club
01.2023 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Hospitality Worker
McDonald's
02.2020 - 01.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Provided customer service to a salesman degree, dealing with cash and organizing orders between multiple services periods.
- Can confidently say that excellent time management and stress management was developed working in rush hours.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
Education
Associate of Science - Social Work
BYU Hawaii
La'ie, HI08.2028
High School Diploma -
Kelvin Grove State College
Kelvin Grove, Brisbane, Australia11.2022
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- First Aid Training
- Working under pressure
- Time Management
Basketball, cooking, spending time with family
I have always played sports for my whole life and my dad has been my main inspirations for staying attached to this area of my life. I enjoy playing basketball as i have played for school, club and social leagues back in Australia. My passion for cooking has also come from my Dad as he taught to cook growing up, being apart of a Polynesian family has also developed this love as i have even done several courses in Hospitality. All these have been developed through friends and family as spending time with them has made the person I am today.
Timeline
Retail Worker
Universal Store
01.2024 - 08.2024
Bartender
Broncos Leagues Club
03.2023 - 01.2024
Bartender
SUCASA Night Club
01.2023 - 03.2023
Hospitality Worker
McDonald's
02.2020 - 01.2023
Associate of Science - Social Work
BYU Hawaii
High School Diploma -
Kelvin Grove State College
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