Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Carlos Urbina Rodriguez

Hialeah,FL

Summary

Dynamic professional with a proven track record of excellence in customer service and exceptional organizational skills.
Skilled in interpersonal communication, I excel in fast-paced environments, ensuring both satisfaction and improvements in customer experiences and operational efficiency. Constantly adaptable to changing needs and reliable in delivering results
Expert in Microsoft Office Suite and in the management of computer systems.

Overview

4
4
years of professional experience

Work History

Sales Associate

AT&T
02.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Executed complex software computations on internal systems.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed seamless shift changes through content management and cleaning
  • Ensured order and accountability of inventory exceeding a thousand items daily, conducting five audits per day
  • Assisted hundreds of customers during walk-in hours or appointments
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.

Customer Service

Panera Bread
08.2021 - 02.2022
  • Processed over 300 customer orders weekly, ensuring efficient and prompt service
  • Assisted customers, demonstrating extensive knowledge of the over 100-item menu to expedite checkout
  • Developed proficiency in de-escalation and interpersonal communication, crucial in a fast-paced environment
  • Demonstrated adeptness at multitasking in a high-volume store environment, managing various tasks and factors simultaneously
  • Streamlined customer service processes for improved efficiency and increased positive feedback.
  • Met customer service expectations through problem resolution, daily communication and follow-up.
  • Provided exceptional customer service, fostering repeat business from satisfied clients.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.

Crew Member

Wetzel's Pretzels
05.2021 - 08.2021
  • Ensured customer satisfaction within an average time of less than 2 minutes
  • Directed rapid turnaround times during peak hours multiple times daily, in one of the top 20 highest-volume stores
  • Managed inventory of over 150 items and monitored merchandise levels to facilitate stock ordering
  • Uphold clean, sanitary conditions and maintained high food quality standards to comply with corporate guidelines, assisting hundreds of customers
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Associates - Computer Science

Miami Dade College
01-2022

Skills

  • Originality in troubleshooting
  • Problem-solving skills
  • Call center experience
  • Exceptional interpersonal communication
  • Cooperative approach
  • Strong interpersonal abilities
  • Compassion
  • Deadline-oriented
  • Research-heavy mentality
  • Media awareness
  • Complaint resolution
  • Exceptional organizational skills
  • Customer service excellence
  • Data entry
  • Team collaboration
  • Microsoft Office Suite
  • Adobe Photoshop
  • Web design
  • JavaScript
  • C
  • HTML5
  • Computer operations management
  • Multitasking and organization
  • Hardware and software installation

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Associate

AT&T
02.2022 - Current

Customer Service

Panera Bread
08.2021 - 02.2022

Crew Member

Wetzel's Pretzels
05.2021 - 08.2021

Associates - Computer Science

Miami Dade College

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Carlos Urbina Rodriguez