Carlos Urrieche
Bottineau,ND
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and problem-solving skills at El Mariachi Mexican Bar & Grill, enhancing customer satisfaction and operational efficiency. Adept at cash handling and fostering teamwork, my contributions significantly improved service delivery and guest experience, showcasing a results-driven approach and a commitment to excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Waiter
El Mariachi Mexican Bar & Grill
09.2023 - 08.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Construction Worker
Austin Construction Group
06.2023 - 08.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Conducted comprehensive site evaluations before project initiation, identifying potential challenges early.
- Improved project delivery timelines by efficiently coordinating tasks among crew members.
- Increased client retention by maintaining open and effective communication throughout project phases.
- Adapted to rapidly changing weather conditions and schedules, ensuring project continuity and efficiency.
- Oversaw daily site operations, ensuring all tasks were completed according to plan.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Education
Associate of Arts - Liberal Arts And General Studies
Dakota College At Bottineau
Bottineau, ND06.2026
Skills
- Strong multitasking
- Cleanliness
- Order Taking
- Professional Appearance
- Cash Handling
- Order Management
- Table Setting
- Food safety understanding
- Menu Memorization
- Service prioritization
- Menu presentation
- Table Bussing
- Tableside Service
- Safe Food Handling
- Dining area maintenance
- Accurate money handling
- Food station setup
- Daily specials memorization
- Sales Techniques
- Food presentation
- Bill computation
- High-volume dining
- Quality Control
- Bar terminology
- Food inspection
- Team Player
- Active Listening
- Time Management
- Cleaning and sanitizing
- Attention to Detail
- Cool Under Pressure
- Adaptable and Flexible
- High Energy and Stamina
- Problem-Solving
- Food Running
- Decision-Making
- Food handling
- Team Leadership
- Multitasking
- Hospitality service expertise
- Transactions and Cash Handling
- Relationship Building
- Teamwork and Collaboration
- Food Preparation and Safety
- Conflict and Complaint Resolution
- Menu Recommendations
- Organizational Skills
- Excellent Communication
- Interpersonal Communication
- Ability to Lift 30 Pounds
- Reservations Management
- Analytical Thinking
- Problem-solving abilities
- Reliability
- Point of sale operation
- Task Prioritization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Waiter
El Mariachi Mexican Bar & Grill
09.2023 - 08.2024
Construction Worker
Austin Construction Group
06.2023 - 08.2023
Associate of Arts - Liberal Arts And General Studies
Dakota College At Bottineau
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