Carlos Valle
Katy
Summary
Dynamic Senior Operations Manager, with a proven track record in project management and team leadership. Enhanced productivity through strategic process improvements and effective communication, resulting in increased customer satisfaction. Skilled in financial analysis and adept at building strong operational teams to achieve business goals and mitigate risks.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs.
Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Preferred Hospitality Bussines
Houston
07.2025 - 12.2025
- Oversaw daily operations and staffing for multiple healthcare facilities.
- Developed and implemented operational strategies to enhance service delivery.
- Managed vendor relationships to ensure quality and compliance standards.
- Coordinated training programs for staff to improve performance and service quality.
- Led cross-functional teams to streamline workflows and improve efficiency.
- Analyzed operational data to identify trends and areas for improvement.
- Ensured adherence to regulatory requirements and industry best practices.
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
- Supervised daily operations of multi-million dollar divisional operation.
- Oversaw the development and implementation of policies and procedures related to operational activities.
- Coordinated with vendors to obtain goods and services at competitive prices.
- Monitored performance metrics to ensure that established objectives were met or exceeded.
- Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
- Organized meetings between senior management personnel to discuss operational strategies and objectives.
- Generated and implemented business strategies to increase revenue while executing operational base development.
- Resolved escalated customer complaints regarding product and service quality or delivery delays.
- Structured HR consulting services to support clients during organizational developments and changes.
- Delivered expert thought leadership recognized for driving process improvements.
- Developed and managed brand identity in new market launches.
- Facilitated new business opportunities and promoted current marketing projects through print, broadcast and B2B outlets.
- Integrated marketing and sales strategies with business development and operational leadership plans.
Task Force Manager
Xclusive Staffing
Reno
05.2025 - 06.2025
- Collaborated with other departments to ensure successful execution of all tasks.
- Provided ongoing feedback to individual members based on their performance during assignments.
- Performed quality assurance checks on deliverables produced by the team.
- Conducted performance reviews for members of the task force team upon completion of assignments.
Task Force Manager Operations
Xclusive Staffing
California
05.2025 - 06.2025
- Drafted comprehensive reports summarizing outcomes from completed tasks.
- Created detailed reports on each task force assignment, providing updates on goals and objectives.
- Researched best practices related to effective management of task forces within similar organizations.
- Developed and implemented monthly task force meetings to ensure completion of assigned tasks.
Operations Manager and Task Force USA
Xclusive Staffing
Houston
06.2017 - 06.2025
- Managed daily operations to ensure efficient workflow and productivity.
- Oversaw staff scheduling to optimize labor resources and coverage.
- Coordinated training programs to enhance employee skills and knowledge.
- Implemented process improvements to streamline operations and reduce waste.
- Liaised with clients to address service needs and maintain relationships.
- Ensured compliance with safety regulations across all operational areas.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Presented performance and productivity reports to supervisors.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
Task Force Manager and Operation Area
Xclusive Staffing
Phoenix
03.2025 - 04.2025
- Managed budget allocations for task force initiatives, ensuring cost-effectiveness in operations.
- Analyzed data associated with completed tasks in order to identify areas for improvement within the organization.
- Coordinated regular staff meetings to discuss progress and address any issues or concerns.
- Performed quality assurance checks on deliverables produced by the team.
Task Force and Operation Manager
Xclusive Staffing
Spring
10.2023 - 11.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Task Force and Operation Manager
Xclusive Staffing
St Louis
10.2023 - 11.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Task Force and Operation Manager
Xclusive Staffing
Phenix City
07.2023 - 08.2023
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Analyzed market trends and competitor activity to inform business strategy.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Implemented process improvements, resultingin an increase in operational efficiency.
Task Force and Operation Manager
Xclusive Staffing
Nashville
08.2022 - 09.2022
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Task Force and Operation Manager
Xclusive Staffing
MIAMI
04.2022 - 05.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Established processes to ensure efficient workflow throughout the organization.
Task Force and Operation Manager
Xclusive Staffing
DALLAS
02.2022 - 03.2022
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Task Force Manager Operation Area
Xclusive Staffing
Oklahoma City
05.2020 - 07.2020
- Collaborated with other departments to ensure successful execution of all tasks.
- Provided ongoing feedback to individual members based on their performance during assignments.
- Generated ideas for new initiatives that could be undertaken by the task force team in order to increase efficiency or productivity.
- Organized training sessions for new members of the task force team.
Education
Bachelor of Science - Business Administration And Management
University Matias Delgado
El Salvador , ES01-2009
Skills
- Project management
- Microsoft Excel
- Financial analysis
- Customer relationship management
- Team building
- Effective communication
- Team building/leadership
- Customer service
- Teamwork and collaboration
- Employee training
Certification
CITY OF HOUSTON -FIRE DEPARTMENT
FIRE PREVENTION & LIFE SAFETY - 2017-2022
STATE OF TEXAS - FOOD HANDLER 2017 -2022
STATE OF TEXAS - TABC certification - 2024 - 2026
DRIVER LICENSE - Houston, Tx 2022-2029
FIRE PREVENTION & LIFE SAFETY - 2017-2022
STATE OF TEXAS - FOOD HANDLER 2017 -2022
STATE OF TEXAS - TABC certification - 2024 - 2026
DRIVER LICENSE - Houston, Tx 2022-2029
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Elementary
Timeline
Senior Operations Manager
Preferred Hospitality Bussines
07.2025 - 12.2025
Task Force Manager
Xclusive Staffing
05.2025 - 06.2025
Task Force Manager Operations
Xclusive Staffing
05.2025 - 06.2025
Task Force Manager and Operation Area
Xclusive Staffing
03.2025 - 04.2025
Task Force and Operation Manager
Xclusive Staffing
10.2023 - 11.2023
Task Force and Operation Manager
Xclusive Staffing
10.2023 - 11.2023
Task Force and Operation Manager
Xclusive Staffing
07.2023 - 08.2023
Task Force and Operation Manager
Xclusive Staffing
08.2022 - 09.2022
Task Force and Operation Manager
Xclusive Staffing
04.2022 - 05.2022
Task Force and Operation Manager
Xclusive Staffing
02.2022 - 03.2022
Task Force Manager Operation Area
Xclusive Staffing
05.2020 - 07.2020
Operations Manager and Task Force USA
Xclusive Staffing
06.2017 - 06.2025
Bachelor of Science - Business Administration And Management
University Matias Delgado