Carlos Vallejo
Salinas,CA
Summary
Dedicated and motivated hospitality leader seeking an opportunity to demonstrate my team management skills and passion for service while exceeding guest expectation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banquet Manager
Carmel Valley Ranch
Carmel Valley, CA
05.2021 - Current
- Responsible for overseeing a staff of 50+ servers and Convention Service team on a 550 acre property
- Responsible for hiring, training and coach of all staff as well as implementing training guidelines and SOP's in line with the company standards
- Ensuring all events and meetings were setup and executed according to the BEO's and client expectations
- Controlled all ordering and inventory to ensure budget was met
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Organized, scheduled and supervised staff for banquets.
GM of Valley Kitchen, The Market & In Room Dining
Carmel Valley Ranch
Carmel Valley, CA
05.2019 - 05.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales for all 3 outlets long and short term goals
- Assisted with opening of The Market and Creamery, responsible for the hiring and training for all baristas and created SOP's for the new department
- Responsible for operating, staffing and implementing "Sunset Dinners int eh Organic Garden", a family style dinner 3 nights a week for up to 120 guest in the Organic Garden
- Responsible for hiring, training and coaching of 3 assistant managers, beverage manager and 2 supervisors for all the outlets
- Directed, developed and cross trained operational leaders and front line staff to perform new task and master new skills
General Manager of Valley Kitchen
Carmel Valley Ranch
Carmel Valley, CA
02.2018 - 05.2019
- Responsible for overseeing the daily operations of the main 3 meal restaurant and pool for the lodge
- Recruited, interviewed and hired qualified staff for open positions.
- Create and execute menu design on a seasonal basis with the culinary team
- Actively worked on engaging, guiding and motivating staff through celebrating success and promoting team work.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Restaurant Manager
Carmel Valley Ranch
Carmel Valley, CA
06.2017 - 02.2018
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Server
Carmel Valley Ranch
Carmel Valley, CA
07.2011 - 06.2017
- Provided excellent customer service to ensure satisfaction.
- Lead weekly wine tastings for hotel guest
- captain for quarterly wine dinners
Education
Associate of Arts -
Monterey Peninsula College
Monterey, CA06-2006
Skills
- Service Orientated
- Team Management
- Communication
- Organization
Accomplishments
- Manager of the Year 2022 (Carmel Valley Ranch)
- Task Force: Grand Hyatt San Francisco, JP Morgan Chase Convention 2023
- Task Force: Alila Marea 2023
- Task Force: Grand Hyatt San Francisco, JP Morgan Chase Convention 2024
Certification
Introductory Sommelier Corse 2016 - Court of Master Sommeliers
Timeline
Banquet Manager
Carmel Valley Ranch
05.2021 - Current
GM of Valley Kitchen, The Market & In Room Dining
Carmel Valley Ranch
05.2019 - 05.2021
General Manager of Valley Kitchen
Carmel Valley Ranch
02.2018 - 05.2019
Restaurant Manager
Carmel Valley Ranch
06.2017 - 02.2018
Server
Carmel Valley Ranch
07.2011 - 06.2017
Associate of Arts -
Monterey Peninsula College
Introductory Sommelier Corse 2016 - Court of Master Sommeliers
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