Carlos Vargas
Paramount,CA
Summary
Focused and versatile professional with undeniable talents in customer service and technological fluency. Multi-tasker dedicated to getting jobs done correctly. Works great under pressure. I've always strived for what comes next. I am a firm believer in "The work you produce is a reflection of who you are", so I always make sure that I put my best foot forward.
Overview
7
7
years of professional experience
Work History
Customer Service
Shake Shack
02.2023 - Current
- Provided exceptional customer service to guests, answering questions and addressing concerns.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Monitored and reported issues to deliver quality customer service.
Barista
Starbucks
02.2021 - 11.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Manager
Chick-Fil-A
10.2018 - 09.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Input important data into software and effectively communicated important information to fellow leaders and team members.
Audio Visual Technician
Emmanuel Reformed Church
01.2017 - 01.2019
- Enhanced event experiences by setting up and operating audiovisual equipment for various venues.
- Streamlined troubleshooting processes for technical issues, ensuring minimal downtime during events.
- Managed inventory of audiovisual equipment, maintaining optimal functionality and availability.
- Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.
Trainer
Universal Studios Hollywood
11.2016 - 10.2018
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Education
Associate of Arts - Accounting
Long Beach City College
Long Beach, CA06.2026
High School Diploma -
Paramount High School
Paramount, CA06.2015
Skills
- Complaint Handling
- Problem Solving
- Computer Proficiency
- Operating System Expertise
- Computer Hardware Repair Experience
- Fast Learner
- Detail Oriented
- Technology Enthusiast
- Punctual
- Hard Word Ethic
Timeline
Customer Service
Shake Shack
02.2023 - Current
Barista
Starbucks
02.2021 - 11.2022
Manager
Chick-Fil-A
10.2018 - 09.2020
Audio Visual Technician
Emmanuel Reformed Church
01.2017 - 01.2019
Trainer
Universal Studios Hollywood
11.2016 - 10.2018
Associate of Arts - Accounting
Long Beach City College
High School Diploma -
Paramount High School
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