Carlos Vazquez Alvarez
Tampa
Summary
Transitioning from customer-focused environment where skills in communication and issue resolution were developed. Developed knack for understanding client needs and providing tailored solutions in fast-paced setting. Looking to leverage these transferable skills in new field to drive positives outcomes and contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Small Business - Preferred Client Svcs III
Bank of America
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Small Business – Client Svcs Rep II
Bank of America
05.2024 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Communicated with clients and customers to gather, provide and share information on products and services.
- Evaluated customer needs and feedback to drive product and service improvements.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
401K Consultation
Paychex
01.2024 - 05.2024
- Guided Client toward improved organizational structures and better solution for identified problems.
- Recorded and processed customer data accurately.
- Offered prompt solutions to maintain a customer satisfaction.
- Handled request with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits
- Adhered strictly to policies and procedures for continued company compliance.
Certified Nursing Assistant
BayCare
01.2022 - 01.2024
- Improved patient quality of life by assisting with daily living activities.
- Protected patients by monitoring conditions and promptly reporting problems to RN's.
- Worked alongside registered nursing staff and followed care plans.
- Reported unusual behavior for improved care continuity.
- Built friendly rapport with patients and delivered personalized care.
- Assisted with activities of daily living to improve patient quality of life.
Staffing Coordinator
Amazon
01.2021 - 01.2022
- Coordinated on-boarding of new hires, guiding each through paperwork, training, and department integration.
- Developed work schedules, maintaining sufficient coverage across departments.
- Determined company staffing requirements and available strategies based on skilled assessments of operational needs.
- Liaised between employees and management, answering questions, and relaying important information.
Front Desk Receptionist
Wyndham Hotels
01.2019 - 01.2021
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Collected payments for services and updated accounts to reflect new balances.
- Supported professional appearance of office areas by keeping front desk clean and orderly.
- Processed and prepared documents, including memos, correspondence, and travel vouchers.
Education
Associate - Business Administration
St Petersburg College
05.2025
Bachelor of Science - Mgmt & Orgntl Leadership - Digital Marketing
St Petersburg College
Clearwater, FL05-2026
Skills
- Problem-solving
- Bilingual
- Excellent listener
- Friendly, courteous, & service oriented
- Poised under pressure
- Staff training & coaching
- Recruiting & hiring talent
- Solid written & verbal communicator
- Friendly, positive attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Small Business - Preferred Client Svcs III
Bank of America
03.2025 - Current
Small Business – Client Svcs Rep II
Bank of America
05.2024 - Current
401K Consultation
Paychex
01.2024 - 05.2024
Certified Nursing Assistant
BayCare
01.2022 - 01.2024
Staffing Coordinator
Amazon
01.2021 - 01.2022
Front Desk Receptionist
Wyndham Hotels
01.2019 - 01.2021
Associate - Business Administration
St Petersburg College
Bachelor of Science - Mgmt & Orgntl Leadership - Digital Marketing
St Petersburg College
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