Carlos Veigas
Arlington Heights,IL
Summary
I have been in the hotel, restaurant, and bar industry for over 26 years. I have worked in many different and educational careers that have led to building my people skills and camaraderie with guests and fellow employees. Being part of a team gives myself such satisfaction and I would love to continue furthering skills by learning and teaching.
Overview
24
24
years of professional experience
Work History
Bartender
Bricton Group Marriott
11.2017 - 02.2024
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining safe atmosphere for all guests.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Helped management plan and serve bar menu exceeding customer expectations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bar Manager
Avenue Eat N Drink
03.2009 - 09.2017
- Participated in regional competitions representing the establishment showcasing unique cocktails resulting in increased recognition.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Server/Head Bartender
Cafe Cabernet
02.2000 - 03.2008
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Bachelor of Science - Geriatric Nursing
William Rainey Harper College
Palatine, IL12.2025
Bachelor of Arts - Hospitality
Florida State University
Tallahassee, FL05.2003
Skills
- Preparing garnishes
- Payment Processing
- Responsible Alcohol Service
- Calm and Composed
- CNA, Bassett, CPR certified
- Food Manager Certification
- Introductory Sommelier Level 1
Timeline
Bartender
Bricton Group Marriott
11.2017 - 02.2024
Bar Manager
Avenue Eat N Drink
03.2009 - 09.2017
Server/Head Bartender
Cafe Cabernet
02.2000 - 03.2008
Bachelor of Science - Geriatric Nursing
William Rainey Harper College
Bachelor of Arts - Hospitality
Florida State University