Carlos Velasco
Austin
Summary
A Diligent Project Management Specialist successfully plans, develops and implements large-sized complex projects. Routinely communicates major milestones, identifies potential project risks and provides continued direction to the project team. Robust understanding of resource requirements to achieve plans and formulate budgets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
ABM Industries
01.2023 - Current
- Administered to hire employees to assure accounts are properly staffed according to contract specifications.
- Analyze duties and tasks to employees and inspect work for cleanliness and completion.
- Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget.
- Inspired new hire orientation, safety training, job training to assure hourly employees can perform tasks in an efficient and safe manner.
- Open and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment, and supply orders.
- Achieved 95% client satisfaction rate through proactive communication and timely issue resolution.
- Create an open line of communication by assisting in employee relations problems and coaching and counseling employees to empower success.
- Influence good relationships with customers by visiting accounts on a regular basis to assure the highest quality of service.
- Gather information from customers to analyze, interpret and address needs.
- Successfully renewed a contract worth nearly $1 million within the first year of tenure, exceeding renewal targets by 20%, and subsequently secured its transition into a national-level contract.
Janitorial Cleaner
ABM Industries
11.2017 - 01.2023
- Responsible for the ownership of complex projects, consistently meeting tight deadlines.
- Encourage the led a team of 15 employees to exceed project goals.
- Operated junior team members to enhance their skills and performance.
- Organized appropriate vehicles, personnel and cargo for service areas.
- Optimized resource utilization, reducing project costs by 10% while maintaining quality standards.
Leader
Mr. Lifter Co
07.2016 - 10.2017
- Efficiently managed heavy lifting, ensuring timely relocations with zero damage.
- Thrived in a fast-paced environment, eagerly taking on challenging relocations.
- Worked collaboratively with other team members to ensure all moving tasks were completed efficiently and safely.
- Packed items using appropriate materials to protect fragile and valuable items during transit.
- Building and maintaining positive relationships with clients through friendly and professional interactions.
- Ability to adapt to different types of moves, from residential to commercial, and handle various types of items.
- Ability to inspect items and furniture for damage before and after the move.
Education
Associate of Applied Science - Management
Austin Community College
05.2021
Skills
- Account management
- Client relations
- Employee training
- Labor budget management
- Communication skills
- Problem solving
- Time management
Certification
- Google Project Management Certificate
- Lean Six Sigma Yellow Belt Certification
- Lean Six Sigma Green Belt Certification
Languages
- Spanish, Native
- English, Fluent
Timeline
Account Manager
ABM Industries
01.2023 - Current
Janitorial Cleaner
ABM Industries
11.2017 - 01.2023
Leader
Mr. Lifter Co
07.2016 - 10.2017
Associate of Applied Science - Management
Austin Community College
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