Carlos Velez
Brooklyn,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Sales lead
Polene
05.2023 - Current
- Oversee operations to ensure the team is always on task
- Responsible for training new hires through proper protocol
- Manage and set daily sale quotas with the team
- Supervise and observe sales associates during their sales performance
- Cautiously monitor store inventory and daily sales
Customer Service
American Airlines
08.2021 - 02.2023
- Responsible for scanning necessary documents for global entry requirements
- Finalizing paperwork for the flight crew and pilot
- Assisted passengers with any questions regarding their travels
- Assisted passengers with booking and rescheduling flights
Ramp Manager
Jetblue
12.2020 - 06.2021
- Ensured the runway was clear of any dangers while bringing in and taking out the planes
- Responsible for loading and unloading luggages, mail and cargo in a timely manner
- Organized teams and dispatched them to their flights
- Conducted daily briefings to discuss what's expected and information regarding their flights
- Finalized paperwork after task were properly done on the plane/ reported the paperwork to tower once completed
Retail Ambassador
Allbirds
08.2019 - 09.2020
- Welcomed customers in the store while assisted them with their needs
- Restocked and organized the stockroom
- Managed sales transactions
- Build trust based relationships with customers
Sales Manager
Foot Locker
01.2018 - 06.2019
- Provided favorable service that ensured client recurring
- Resolved customer complaints promptly and successfully
- Trained new employees on store produces
- Responsible to upkeep the store maintenance and safety
Education
Borough of Manhattan Community College
08.2020
Skills
- Analytical Problem Solving
- Fundamental Technology Skills
- Deadline Adherence
- Strategic Leadership
- Performance management
- Hospitality and accommodation
- Multitasking Abilities
- Adaptability and flexibility
- Interpersonal skills
- Professionalism
- Networking skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales lead
Polene
05.2023 - Current
Customer Service
American Airlines
08.2021 - 02.2023
Ramp Manager
Jetblue
12.2020 - 06.2021
Retail Ambassador
Allbirds
08.2019 - 09.2020
Sales Manager
Foot Locker
01.2018 - 06.2019
Borough of Manhattan Community College
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