Carlos Veras
Haverhill,Massachusetts
Summary
Account Executive/Account Manager with a proven track record of success in sales, account management, and customer support within SaaS and automotive. Recognized for building client relationships through transparent communications and solution based selling. Data-driven with a problem solving approach and ability to adapt in an evolving industry landscape.
Overview
19
19
years of professional experience
Work History
Field Account Manager, New England
CarNow
Atlanta, GA
04.2024 - 11.2024
- Owned a book of business of 130 franchise dealer accounts
- Established relationships with decision makers and served as the main point of contact for all customer support and conflict resolution
- Responsible for mitigating churn through in-field meetings
- Partnered with Regional Sales Manager and assisted in generating upsell opportunities and sales pipeline
- Led on-site and virtual process and product training for dealership personnel including General Managers, leadership team, sales & service department, and business development teams
- Audit websites to ensure OEM compliance is being met per the standards set, tasked with updating website configuration
- Held monthly performance reviews to ensure the clients were engaged with the services and meeting sales KPIs
- Collaborate cross-functionally with Customer Success Team and other 3rd party vendors to ensure the customers' requests were met by set deadlines
- Measured on retention with less than 1% churn per month
Senior Account Executive
CarGurus
Cambridge, MA
07.2016 - 10.2023
- Managed a book of 250 accounts fostering the relationship for key stakeholders in the large independent account segment
- Led training and performance review demonstrations on a quarterly basis to ensure positive ROI and increased customer engagement
- Prospected into the client base for upsells via product upgrades and account rightsizing
- Uncovered new business opportunities through cold-calling into a non-paying account base
- Executed contract renewals with a 97% win rate
- Designed strategic solutions to meet client demands
- Attained and exceeded monthly sales quota year over year
- Onboarded and mentored new hires through role-playing and call shadow sessions resulting in shorter ramping periods
- Presidents Club Award Member
Senior Consultant
Colonial Automotive Group
Medford, MA
03.2006 - 06.2016
- Built a book of repeat and referral business generating a constant pipeline of sales activity month over month
- Coached a team of sales consultants putting them in position to thrive within our program
- Onboarded and instructed new sales reps on most effective sales processes
- Led product demonstrations for customers building value in the brand
- Negotiated terms and structured finance and lease deals for contracting and funding
- Achieved high customer satisfaction index scores consistently
- Responsible for ordering and managing new inventory from OEM
- Established a network of dealerships that would swap inventory when stock wasn't available
- Contracted deals in accordance with compliance standards
- Registered vehicles through dealer online registry service
Education
Business Management -
NECC
Haverhill, MASkills
- Bilingual
- Digital marketing
- Negotiation
- Consultative
- Relationship Management
- Collaborative
Personal Information
Title: Senior Account Executive | Account Manager
Timeline
Field Account Manager, New England
CarNow
04.2024 - 11.2024
Senior Account Executive
CarGurus
07.2016 - 10.2023
Senior Consultant
Colonial Automotive Group
03.2006 - 06.2016
Business Management -
NECC
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