Carlos Vila
Bloomington,IN
Summary
Dedicated, professional systems engineer with track record of meeting company objectives using consistent and organized practices, adapting to new situations and challenges to enhance the organization's brand.
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving abilities..
Overview
14
14
years of professional experience
Work History
Construction Hireman
Cassady Electrical Contractors
02.2023 - 08.2023
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Followed blueprints and diagrams to complete projects according to specifications.
- Demonstrated leadership skills,handling bi lingual group of 10 people.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Multicultural awareness.
Founder/CEO
Siglas Group
03.2018 - 11.2020
- Identified business development challenges and customer concerns for proactive resolution.
- Defined company roles and responsibilities to establish and enhance processes.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Established organizational mission statement through extensive collaboration and review.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Interviewed, supervised and motivated 10 staff members to achieve optimal productivity.
Systems Coordinator and Situation Room Manager
Alpha Tecnica
01.2013 - Feb2018
- Researched, recommended and implemented new software to meet business needs.
- Designed, planned and implemented new systems and enhancements to existing systems to improve productivity.
- Managed and monitored installed systems for highest level of availability.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Sales and Service Advisor
Pegasus Consulting
01.2010 - 12.2012
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Exceeded team sales goals by 75%.
- Maximized sales through effective client relationship development, resulting in consistent ranking in team top1.
- Maintained high customer satisfaction standards to meet or exceed targets
- Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
Systems Auditor Analyst
Polar Group
03.2009 - 12.2009
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Handled more than 60 final users per day to address inquiries and concerns
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Course Certificate - Managing The Company of The Future
University of London
London, Eng01.2021
Course Certificate - Leadership Through Marketing
Northwestern University
Evanston, IL10.2020
Course Certificate - Leadership Through Social Influence
Northwestern University
Evanston, IL09.2020
Course Certificate - High Performance Collaboration
Northwestern University
Evanston, IL06.2020
Course Certificate - Covid-19 Contact Tracing
Johns Hopkins University
Baltimore, MD06.2020
Course Certificate - Morphopsychology
Business Resource Center
Venezuela2013
Course Certificate - Customer Relationship Management
National Apprenticeship Service
Colombia2011
Course Certificate - Software Development Quality
National Apprenticeship Service
Colombia2010
Bachelor of Science - System Engineering
Polytechnic University Institute Santiago Marino
Venezuela07.2009
High School Diploma -
E.U Saint Mariana of Jesus
Venezuela07.2005
Skills
- Organization and Time Management
- Decision-Making
- Active Listening
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Problem-Solving
- Team building
- Attention to Detail
- Cultural Awareness
- Chat GPT
Timeline
Construction Hireman
Cassady Electrical Contractors
02.2023 - 08.2023
Founder/CEO
Siglas Group
03.2018 - 11.2020
Systems Coordinator and Situation Room Manager
Alpha Tecnica
01.2013 - Feb2018
Sales and Service Advisor
Pegasus Consulting
01.2010 - 12.2012
Systems Auditor Analyst
Polar Group
03.2009 - 12.2009
Course Certificate - Managing The Company of The Future
University of London
Course Certificate - Leadership Through Marketing
Northwestern University
Course Certificate - Leadership Through Social Influence
Northwestern University
Course Certificate - High Performance Collaboration
Northwestern University
Course Certificate - Covid-19 Contact Tracing
Johns Hopkins University
Course Certificate - Morphopsychology
Business Resource Center
Course Certificate - Customer Relationship Management
National Apprenticeship Service
Course Certificate - Software Development Quality
National Apprenticeship Service
Bachelor of Science - System Engineering
Polytechnic University Institute Santiago Marino
High School Diploma -
E.U Saint Mariana of Jesus
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