Carlos Villa

• Managed customer concerns with composure and professionalism.
• Assisted customers with locating items and providing product information
• Organized and tracked inventory of all products in the warehouse, ensuring accurate stock levels and availability
• Operated forklifts, pallet jacks and other equipment safely and in accordance with company guidelines

• Performed preventative maintenance on equipment to reduce the risk of breakdowns and minimize repairs
• Created and followed a stringent cleaning timetable, enhancing facility's cleanliness.
• Utilized safety protocols to minimize risks and ensure a safe working environment
• Maintained and repaired broken fixtures and equipment, resulting in a X% reduction in service calls

• Ensured smooth functioning of the store throughout the night.
• I provided exceptional customer service, restocked merchandise, and maintained the cleanliness and organization of the store
• Additionally, I operated the cash register, assisted customers with their inquiries, and collaborated with colleagues to create a positive shopping experience for customers

• During my time at The Madison Cafe, I worked as a Banquet Cook and Kitchen Prep Cook
• Prepared and cooked food for banquets and events, ensuring highest standards of quality.
• I collaborated with the kitchen team to plan and execute menu items, maintained a clean and organized workspace, and contributed to the smooth functioning of the kitchen
• Additionally, I assisted in inventory management and ordering supplies to support efficient operations

• During my time at CMA, I worked as a Concrete Laborer, where I actively participated in concrete construction projects
• Performed duties including concrete pouring, finishing, and form alignment.
• I also operated various tools and equipment to support the construction process, maintained a focus on safety protocols, and worked effectively as part of a team to accomplish project goals

Handled inbound customer calls daily, delivering accurate information and efficiently resolving issues.

exceptional customer service