Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern

Carlos Villasmil

Doral,FL

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

3
3
years of professional experience

Work History

Sales Associate

Hugo Boss
11.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.

Wireless Sales Associate

Wireless Advocates
09.2022 - 12.2022
  • Maintained accurate records of sales and customer information.
  • Activated both contract and pre-paid wireless phones for Number customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Tracked and recorded department inventory of products.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Assisted and supported training of new sales associates.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Increased monthly sales Number% by recommending seasonal buy one get one sales, rebates and limited time offers.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Guided customers to quickly locate merchandise in showroom.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.

Front Desk Clerk

Palazzo Lakeside Hotel
06.2022 - 10.2022
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

Concierge

5Th Avenue Concierge Services
12.2020 - 05.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Distributed and followed up on tenant renewal notices.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

International Business Economics -

Universidad De Nebrija
Madrid, Spain

High School Degree -

Los Robles
Maracaibo, Venezuela
07.2019

Skills

  • Service Contracts
  • Engaging with Diverse Customers
  • Oracle PeopleSoft
  • Policy and Procedure Adherence
  • Customer Service
  • Available Nights, Weekends and Holidays
  • Repair Cost Estimation
  • Excellent People Skills
  • Reading Comprehension
  • Stocking and Replenishing
  • Apple macOS
  • Merchandise Alteration Estimates
  • Financial Records Analysis
  • Verbal Communication
  • Market Research
  • Merchandise Financing
  • Retail Loss Prevention
  • Product and Service Sales
  • Time Management
  • Sales Expertise
  • Money Handling
  • Listening Skills
  • Ability to Lift 40 Pounds
  • Reading Comprehension Skills
  • Merchandise Recommendations
  • Strategic Planning
  • Complex Problem-Solving
  • Cash Register Operation
  • Sales Training
  • Negotiation
  • Sales Trends
  • Multitasking Strengths
  • Cash Handling Accuracy
  • Delivery Arrangements
  • Folding Clothes
  • Flexible Hours
  • Microsoft Dynamics
  • Order Supplies
  • Speaking
  • B2B Sales and Customer Service
  • Purchase Packaging
  • Retail Store Operations
  • Adapt to Diverse Groups
  • Shipment Processing
  • Merchandise Display
  • Service-Orientation
  • Verbal and Written Communication
  • POS System Operations
  • Item Ticketing and Pricing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Catalan
Professional Working
Italian
Limited Working

Timeline

Sales Associate

Hugo Boss
11.2022 - Current

Wireless Sales Associate

Wireless Advocates
09.2022 - 12.2022

Front Desk Clerk

Palazzo Lakeside Hotel
06.2022 - 10.2022

Concierge

5Th Avenue Concierge Services
12.2020 - 05.2022

International Business Economics -

Universidad De Nebrija

High School Degree -

Los Robles
Carlos Villasmil