Carlos Villavicencio
Perth Amboy,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Crunch Fitness
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Implemented marketing and promotional initiatives to increase occupancy.
Valet Driver
Carcierge
11.2022 - Current
- Established positive guest relationships through consistent delivery of excellent customer service.
Front Desk Associate
Powerhouse Gym
07.2021 - 07.2022
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Retail Sales Associate
Cole Haan
11.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Utilized upselling techniques to promote additional products and increase sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Retail Sales Associate
Puma
03.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Montclair State University
Montclair, NJ05.2026
Skills
- Problem-Solving Skills
- Guest Satisfaction
- Time Management
- Listening Skills
- Efficient Service
Timeline
Front Desk Associate
Crunch Fitness
01.2023 - Current
Valet Driver
Carcierge
11.2022 - Current
Retail Sales Associate
Cole Haan
11.2021 - 05.2022
Front Desk Associate
Powerhouse Gym
07.2021 - 07.2022
Retail Sales Associate
Puma
03.2020 - 04.2021
High School Diploma -
Montclair State University
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