Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Carlos Walker

Jacksonville,FL

Summary

Accomplished Security Officer with a proven track record in threat management and superior customer service, honed across roles at Phantom Security and other leading firms. Skilled in CCTV surveillance and conflict de-escalation, consistently ensuring safety and reducing incident rates by over 30%. Expert in leveraging investigative abilities to enhance security measures.

Overview

26
26
years of professional experience

Work History

Security Officer

Phantom Security
01.2023 - Current
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Completed full building and grounds patrols to spot and investigate concerns.

Security Officer

Aroma's Cigar Lounge
01.2023 - 03.2024
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded quickly to incidents and assessed active situations for security concerns.

Security Officer

Loyal Protection Services
01.2022 - 12.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Security Officer

Magic City
02.1998 - 09.2000
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reported suspicious activities and persons to law enforcement.

Security Officer

A & A Security
07.1998 - 10.1999
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Examined doors, windows and gates to verify security.

Education

High School Diploma -

Redan High Shool
Stone Mountain, GA
06.1996

Skills

  • Investigation documentation
  • Crime Prevention
  • Visitor tracking
  • Threat Management
  • Metal detector operation
  • Stationary surveillance
  • Emergency Response
  • CCTV Surveillance
  • Access Control
  • Weapons training
  • Conflict resolution techniques
  • Physical Fitness
  • Incident Reporting
  • Crime prevention methods
  • Conflict de-escalation
  • Complex Problem-Solving
  • Investigative abilities
  • Superior customer service
  • Detail Oriented
  • Theft prevention training

Software

Microsoft

CCTV Surveillance

Timeline

Security Officer

Phantom Security
01.2023 - Current

Security Officer

Aroma's Cigar Lounge
01.2023 - 03.2024

Security Officer

Loyal Protection Services
01.2022 - 12.2022

Security Officer

A & A Security
07.1998 - 10.1999

Security Officer

Magic City
02.1998 - 09.2000

High School Diploma -

Redan High Shool

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Carlos Walker