Carlos Wentt
Greenville,United States
Summary
Dynamic and results-driven management professional with extensive experience leading operations, sales, and teams across the restaurant, fitness, retail, and service industries. Proven ability to drive business growth, optimize operational efficiency, and build strong customer and employee relationships in fast-paced, deadline-driven environments. Skilled in team leadership, sales strategy, and delivering exceptional customer service while maintaining budget and quality standards. Passionate about continuous learning, mentoring others, and fostering genuine connections to support both business and personal development.
Overview
16
16
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
- Current
General Manager
Take 5 Car Wash
04.2023 - 08.2024
- Directed daily operations, team management, and customer service for a high-volume car wash. Drove performance metrics through employee coaching, cost control, and process optimization.
- Managed all aspects of store operations, including staffing, training, budgeting, and sales. Focused on delivering a consistent customer experience while maintaining safety and quality standards.
- Led a team of 15+ employees in a fast-paced environment, achieving key KPIs in revenue, labor efficiency, and membership growth. Created a high-performance culture focused on accountability and service excellence.
Assistant General Manager
Coastal Plains Restaurants
12.2022 - 04.2023
- Supported the General Manager in overseeing daily restaurant operations, staff supervision, and guest satisfaction. Played a key role in team development, cost control, and service quality.
- Co-managed front and back-of-house functions, including scheduling, inventory, and training. Helped lead a team focused on delivering consistent, high-quality dining experiences.
- Assisted in driving sales, managing labor costs, and maintaining operational standards across all shifts. Acted as a leadership presence on the floor to ensure smooth, efficient service.
Operations Manager
Waffle House
08.2022 - 12.2022
- Oversaw multiple store locations, managing staffing, training, and daily operations to ensure consistency in service, food quality, and customer experience.
- Led cross-functional teams across shifts, driving performance, cost control, and employee development. Maintained compliance with safety, cleanliness, and company standards.
- Managed P&L responsibilities, inventory, and labor efficiency while supporting recruiting and retention efforts. Played a key role in driving sales and operational improvements.
Assistant Club Manager
Fitness Connection
09.2020 - 08.2022
- Assisted in managing daily operations, member services, and staff performance in a high-traffic fitness center. Helped drive membership sales and ensure a clean, safe, and welcoming environment.
- Supported club leadership in staff training, scheduling, and customer engagement. Played a key role in maintaining facility standards and promoting a strong service culture.
- Coordinated front desk, personal training, and facility teams to meet operational goals. Contributed to member retention and satisfaction through consistent service and issue resolution.
Sales Manager
Fitness Connection
11.2019 - 09.2020
- Managed daily sales operations, including prospecting, lead follow-up, and closing. Trained and motivated team members to deliver exceptional service and hit performance targets.
- Developed and executed sales strategies to increase memberships and personal training packages. Maintained strong conversion rates and contributed to overall club success.
- Led the club’s sales team to exceed membership and revenue goals through coaching, outreach, and strategic lead management. Focused on driving growth and building community relationships.
Manager in Training
Waffle House
08.2019 - 11.2019
- Trained in all aspects of front- and back-of-house operations, including inventory control, employee supervision, and guest relations. Prepared for full-time management responsibilities.
- Completed an intensive training program focused on restaurant operations, leadership, and customer service. Gained hands-on experience in staffing, food safety, and shift management.
- Worked alongside experienced managers to learn daily operations, team leadership, and financial performance. Built a strong foundation in fast-paced, service-driven environments.
Customer Service Representative
Parker Gas Company, Inc
08.2017 - 08.2019
- Delivered personalized customer support in a high-volume environment, ensuring satisfaction and retention. Maintained detailed records and supported office operations as needed.
- Provided front-line customer service for propane delivery and service needs. Processed payments, managed billing questions, and coordinated with field technicians for service calls.
- Handled inbound customer inquiries, service scheduling, and account management with a focus on timely, accurate support. Maintained strong customer relationships and issue resolution.
Multi Unit Store Manager/Sales Manager
Metro PCS
08.2015 - 08.2017
- Oversaw multiple retail locations, leading sales teams to exceed performance targets across stores. Managed staffing, training, inventory, and customer service to ensure consistent brand standards.
- Directed day-to-day operations for several Metro PCS locations, driving sales growth and operational efficiency. Implemented sales strategies, coached team members, and ensured compliance with company policies.
- Led multi-store teams to deliver top-tier customer experiences while hitting aggressive sales goals. Balanced leadership, operational oversight, and strategic planning across all assigned locations.
Staff Member
Boys & Girls Club
12.2009 - 05.2010
- Supervised and engaged with youth in daily programs focused on education, recreation, and personal development. Fostered a safe, supportive, and inclusive environment.
- Supported club operations by assisting with program coordination, behavior management, and daily supervision. Promoted a fun, respectful space for youth to thrive.
- Planned and led group activities, homework help, and mentoring sessions. Built strong relationships with members to encourage positive behavior and personal growth.
Education
High school or equivalent -
Jerean Bowman High School
Santa Clarita, CA01.2010
Skills
- Team Leadership & Development
- Operational Efficiency & Process Improvement
- Customer Relationship Management
- Sales Strategy & Revenue Growth
- Conflict Resolution & Problem Solving
- Budgeting & Cost Control
Timeline
General Manager
Take 5 Car Wash
04.2023 - 08.2024
Assistant General Manager
Coastal Plains Restaurants
12.2022 - 04.2023
Operations Manager
Waffle House
08.2022 - 12.2022
Assistant Club Manager
Fitness Connection
09.2020 - 08.2022
Sales Manager
Fitness Connection
11.2019 - 09.2020
Manager in Training
Waffle House
08.2019 - 11.2019
Customer Service Representative
Parker Gas Company, Inc
08.2017 - 08.2019
Multi Unit Store Manager/Sales Manager
Metro PCS
08.2015 - 08.2017
Staff Member
Boys & Girls Club
12.2009 - 05.2010
Service Center Manager
Valvoline Instant Oil Change
- Current
High school or equivalent -
Jerean Bowman High School
Military Service
October 2010 – September 2015
- Led and supervised Marines as a Platoon Section Leader, ensuring mission readiness and team performance.
- Earned meritorious promotion to Lance Corporal (E-3) and achieved Marine Corps Martial Arts Black Belt.
- Completed 2 successful deployments supporting Operation Enduring Freedom, including embassy evacuation security.
- Managed and maintained over $3M in critical equipment; handled repairs, inventory control, and acquisition logistics.
- Operated heavy equipment on land and naval vessels.
- Contributed to unit disaster relief efforts and project/operations management.