Carlos Zavala
San Francisco,U.S.A
Summary
Drawing from 8+ years of extensive experience encompassing business and data analysis, information system management, programming, and development. Proficiency extends to three years in commercial and sales administration.
Overview
19
19
years of professional experience
Work History
SPANISH TECHNICAL CONSULTANT
Landon Enterprise
08.2022 - 04.2023
- Delivered tailored solutions to clients by collaborating to understand their technical requirements and challenges
- Leveraged your in-depth product knowledge and problem-solving skills to diagnose, troubleshoot, and resolve technical issues reported by clients
- Efforts resulted in a 9% sales increase in Spanish-speaking countries within a year, spearheaded the creation of the first Spanish FAQ documentation and internal knowledge base documentation.
SYSTEM ADMINISTRATOR
Sueña Education
09.2021 - 07.2022
- Managed the development and implementation of a cutting-edge ERP system using MySQL, Laravel, Angular, and JSON on Alibaba Cloud
- The project was successfully finished 3 months before schedule and this successful ERP solution demonstrates adept management skills across all project phases
- Streamlined business processes by cleaning, migrating data and designing a scalable system aligned with evolving needs.
ERP DEVELOPMENT MANAGER
Astera Manufacturing
02.2019 - 08.2020
- Managed the development and implementation of a cutting-edge ERP system using MySQL, Laravel, Angular, and JSON on Alibaba Cloud
- The project was successfully finished 3 months before schedule and this successful ERP solution demonstrates adept management skills across all project phases
- Streamlined business processes by cleaning, migrating data and designing a scalable system aligned with evolving needs.
ERP SYSTEM MANAGER AND TECH SUPPORT
Colour-LED
08.2017 - 02.2019
- Streamlined business processes in wireless LED lights manufacturing by integrating workflows across departments
- Suggested improvements to user experience, system logic, and company performance
- ERP system was modified and improved in 3 out of 7 modules
- A new phone system was implemented and improved communications with suppliers and customers from Germany and USA
- Managed local networks, databases, servers, and provided technical support.
SALES MANAGER, TOYOTA DISTRIBUTOR, PARTS DEPARTMENT
Auto Nica S.A.
07.2014 - 11.2016
- Increased sales through targeted goal setting, market analysis, and data-driven promotions for a 30-person sales force
- First time $1M on sales was achieved in a month and an improved sales cycle was created, emphasizing customer experience and sales consulting knowledge to increase the sales closing percentage from 65% to 87%.
TECHNICAL SUPPORT ENGINEER
QNAP, Inc.
07.2013 - 07.2014
- Provided exceptional customer support for Network Attached Storage devices (HDD, SSD, RAID) across Germany, USA, and Sweden
- Utilized Linux expertise to troubleshoot complex issues and collaborate with R&D to resolve device logic problems
- Transitioned to remote technical support and training, specializing in high-level cases and onboarding new employees.
IT COORDINATOR
Hydroelectric Power Project
02.2011 - 02.2012
- Managed and designed IT resources, including servers, networks (routers, switches, DMZ), and virtualization of domain server(VMware)
- Provided technical support for optimal IT operations
- A new documentation classifier nomenclature mas created to better organize the data in physical form as of digital version.
INFORMATION SYSTEMS ENGINEER
The Louis Berger Group
08.2006 - 08.2008
- Adapted legacy Finance & Procurement system (Visual Basic) for new project, modifying code, tables, and SQL queries
- Developed a basic web application for payment requests (PHP & MySQL), independently learning the syntax and database.
ORGANIZATION AND DIGITIZATION OF DATA
Ministry of Finance and Public Credit
08.2005 - 02.2006
- Optimized municipal transfer processes by collecting, organizing, and digitizing physical information in TRANSMUNI
- Developed application for efficient mayoral salary calculations.
TECH SUPPORT
Ministry of health
05.2004 - 10.2005
- Supported network operations through configuration, expansion, and preventive maintenance
- Implemented virus protection and cleaning procedures.
Education
MICROSOFT POWER BI DATA ANALYST PROFESSIONAL CERTIFICATE -
Microsoft
01.2024
MASTER COMPUTER SCIENCE -
National Tsing Hua University
01.2013
BACHELOR OF SCIENCE -
National Engineering University
01.2006
Skills
- Business Analyst
- ERP systems
- Sales
- IT Management
- Creative Problem Solving
- Data analysis
- Database admin
- PHP
- MySQL
- Visual Net
Contacts
+16284885506, cazzalo.rev@gmail.com, O'Farrell Street, San Francisco, CA, 94115, U.S.A
Timeline
SPANISH TECHNICAL CONSULTANT
Landon Enterprise
08.2022 - 04.2023
SYSTEM ADMINISTRATOR
Sueña Education
09.2021 - 07.2022
ERP DEVELOPMENT MANAGER
Astera Manufacturing
02.2019 - 08.2020
ERP SYSTEM MANAGER AND TECH SUPPORT
Colour-LED
08.2017 - 02.2019
SALES MANAGER, TOYOTA DISTRIBUTOR, PARTS DEPARTMENT
Auto Nica S.A.
07.2014 - 11.2016
TECHNICAL SUPPORT ENGINEER
QNAP, Inc.
07.2013 - 07.2014
IT COORDINATOR
Hydroelectric Power Project
02.2011 - 02.2012
INFORMATION SYSTEMS ENGINEER
The Louis Berger Group
08.2006 - 08.2008
ORGANIZATION AND DIGITIZATION OF DATA
Ministry of Finance and Public Credit
08.2005 - 02.2006
TECH SUPPORT
Ministry of health
05.2004 - 10.2005
MICROSOFT POWER BI DATA ANALYST PROFESSIONAL CERTIFICATE -
Microsoft
MASTER COMPUTER SCIENCE -
National Tsing Hua University
BACHELOR OF SCIENCE -
National Engineering University