Carlos Zepeda
Brookfield
Summary
Experienced hospitality professional with 8+ years in fast-paced restaurant environments, including serving, bartending, and management. Known for delivering exceptional guest experiences, increasing sales through upselling, and maintaining efficiency during high-volume service. Strong team player with leadership experience and a passion for customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server / Bartender / Assistant Manager
Stanziato’s
01.2021 - Current
- Provided full-service dining experience in a fast-paced restaurant environment
- Managed 5–8 tables at a time while maintaining high service standards
- Built rapport with guests, leading to repeat customers and higher tips
- Upsold menu items, specials, and beverages to increase check averages
- Assisted in training new staff and supporting floor operations during peak hours
Manager / Barista
Grounds Donut House
01.2023 - Current
- Managed daily operations of a high-volume coffee shop, serving 100+ customers per shift
- Delivered fast, friendly customer service while maintaining accuracy in orders
- Trained and supervised staff on service standards and upselling techniques
- Increased sales through suggestive selling and seasonal promotions
- Handled POS transactions, cash management, and customer issue resolution
Sales Support / Field Work
J&J Construction & Basement Systems
01.2020 - 01.2023
- Assisted with customer interactions and service explanations on job sites
- Developed communication and problem-solving skills in client-facing situations
- Supported project execution while maintaining professionalism with clients
Education
Bachelor's Degree - Digital Marketing & Data Analytics
University of Connecticut
01-2020
Skills
- High-volume serving
- Guest experience & hospitality
- Upselling & sales
- POS systems (Toast, SpotOn, Aloha)
- Team collaboration
- Multitasking under pressure
- Conflict resolution
- Barista mentoring
- Adaptability under pressure
- Safe food handling
ADDITIONAL
- Flexible availability (nights, weekends, holidays)
- Strong communication and interpersonal skills
- Proven ability to stay composed in fast-paced environments
Languages
Spanish
Native or Bilingual
Timeline
Manager / Barista
Grounds Donut House
01.2023 - Current
Server / Bartender / Assistant Manager
Stanziato’s
01.2021 - Current
Sales Support / Field Work
J&J Construction & Basement Systems
01.2020 - 01.2023
Bachelor's Degree - Digital Marketing & Data Analytics
University of Connecticut