Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Carlos Zuniga

Carlos Zuniga

Lake Forest ,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for referral coordinator position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Busser

Delizie Ristorante
01.2021 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Established rapport with customers by providing friendly and attentive service.
  • Engaged in suggestive selling and other sales techniques.
  • Processed payments for orders and provided customers with change.

Cashier

Nina's Indian & British Groceries
10.2020 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Helped customers complete purchases, locate items, and join reward programs.

Courtesy Clerk

Stater Bros. Markets
01.2021 - 07.2021
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Took inventory and examined merchandise to identify items to be reordered or replenished.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed and updated databases to handle customer data.

Server

Peppino's Italian Family Restaurant
07.2017 - 02.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Business Administration And Management

Saddleback College
Mission Viejo, CA

Graduate -

El Toro High School
Lake Forest, CA
06.2021

Skills

  • Server Support
  • Table Bussing
  • Beverage Service
  • Guest Relations
  • Team Collaboration
  • Effective Problem Solving
  • Performance Improvement
  • Strategic Planning
  • Interpersonal Skills
  • Professional Appearance
  • Positive Attitude
  • Problem Solving
  • Organizational Skills
  • Conflict Resolution
  • Memory Retention
  • Strong Communication
  • Workplace Safety
  • Data Management
  • System Configuration
  • Customer Service
  • Time Management
  • Decision Making

Languages

Spanish
Native or Bilingual

Timeline

Busser

Delizie Ristorante
01.2021 - Current

Courtesy Clerk

Stater Bros. Markets
01.2021 - 07.2021

Cashier

Nina's Indian & British Groceries
10.2020 - 12.2021

Server

Peppino's Italian Family Restaurant
07.2017 - 02.2020

Business Administration And Management

Saddleback College

Graduate -

El Toro High School

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Carlos Zuniga