Summary
Overview
Work History
Education
Skills
Certification
Clinical Experience
Languages
Timeline
Generic

Carlos A. Cruz

Levittown,NY

Summary

Compassionate and motivated registered nurse with a Associates of Science in Nursing and solid clinical experience gained during rotations in diverse healthcare settings. Recently licensed and eager to leverage strong patient care skills, adaptability, and teamwork in a fast-paced environment. Dedicated to providing high-quality care and committed to continuous learning and professional development in order to contribute meaningfully to a healthcare team.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Relationship Banker/Ambassador

Capital One Bank N.A
12.2014 - 08.2024
  • Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
  • Maintain an organized schedule utilizing google calendar to allocate time properly to continue to self-develop while supporting the team helping customers and completing daily tasks.
  • Host morning huddles around critical topics before starting the day.
  • Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
  • Resolved complex customer issues by bonding on a deeper level to better understand what their financial anxieties are and deliver solutions which leads to increased trust and loyalty among clients.
  • Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
  • Mentored junior Relationship Bankers, sharing best practices for success in the role by shadowing, show-coaching, communicating effectively and providing feedback.


Customer Service Representative

TD Bank
01.2007 - 10.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Preserves excellent client connections with both new and existing customers.
  • Communicate with external business contacts for Bank at Work opportunities.
  • Adapt to different personalities of team members to create team engagement and positive morale.

Golf Caddy

Garden City Golf Club
06.2003 - Current
  • Contributed to a positive club atmosphere by actively participating in caddy training programs, staff meetings, and social events.
  • Enhanced golfer experience by providing accurate yardage information and club recommendations.
  • Developed strong relationships with members through exceptional customer service, ensuring repeat business.
  • Boosted player confidence with supportive encouragement during challenging situations on the course.

Education

Bachelor Of Science - Nursing (BSN)

Capella University
12-2025

Associate of Science - Nursing

St. Paul's School of Nursing
Rego Park
12-2021

Associate of Science - Business Administration

Nassau Community College
Garden City, NY
05-2017

Skills

  • Relationship building and management
  • Resourcefulness
  • Problem-solving
  • Reliable and responsible
  • Documentation
  • Prioritization
  • Clinical judgment
  • Compassion and empathy

Certification

  • Registered Nurse License (RN) - State Board of Nursing. New York, License Number 96549601 October 2024
  • Basic Life Support, American Red Cross

Clinical Experience

Nursing Clinical Rotations (400 Clinical Hours) May 2020 - December 2021
Queens Hospital | Queens, NY Medical Surgical Nursing
Swift River, Online Medical Surgical | Pediatrics | Obstetrics | and Psychiatric


  • Performed basic nursing care, assessed patients, reviewed medications, documented care and interventions.
  • Took patients medical histories, checked and charted vital signs, and collected specimens.
  • Administered medications and treatments as prescribed, ensuring adherence to safety protocols and infection control
    practices.
  • Utilized electronic health records (EHR) to document patient information accurately and efficiently, improving
    communication among healthcare teams.
  • Performed morning routines like bathing patients, feeding, ambulating and changing bed linens.

Languages

Spanish
Native or Bilingual

Timeline

Senior Relationship Banker/Ambassador

Capital One Bank N.A
12.2014 - 08.2024

Customer Service Representative

TD Bank
01.2007 - 10.2014

Golf Caddy

Garden City Golf Club
06.2003 - Current

Bachelor Of Science - Nursing (BSN)

Capella University

Associate of Science - Nursing

St. Paul's School of Nursing

Associate of Science - Business Administration

Nassau Community College

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Carlos A. Cruz