Carlos A. Mendez
Laredo,TX
Summary
Strong leader & problem solver dedicated & passionate in every task assigned. Delivers not only ahead of time but excels in quality. Always on-call and always working overtime in order to ensure no gaps in staff and or help in unexpected short-staffed situations. Always trying to reduce labor costs without jeopardizing quality process & sacrificing work performance. Excels in learning with their hands and always willing to participate in projects to sharpen leadership skills, and learn new skills. Excellent team player & always willing to hear other people's concerns to make the appropriate decision. Great under pressure and capable of stepping back to evaluate before making important decisions.
Overview
4
4
years of professional experience
Work History
General Director
Chick-fil-A
06.2020 - Current
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive working environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Bachelor of Science - Petroleum Engineering
Texas A&M International University
Laredo, TX12.2026
High School Diploma -
United High School
Laredo06.2018
Skills
- Operations Management
- Human Resources Management
- Verbal and written communication
- People Management
- Strategies and goals
- Team Management
- Issues Resolution
- Strategic Planning
- Teamwork and Collaboration
- Delegating Work
- Performance Improvement
- Quality Assurance
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
General Director
Chick-fil-A
06.2020 - Current
Bachelor of Science - Petroleum Engineering
Texas A&M International University
High School Diploma -
United High School
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Juanita S. DavilaJuanita S. Davila
Border Patrol Processing Coordinator at US Customs and Border PatrolBorder Patrol Processing Coordinator at US Customs and Border Patrol