Carlos A. Merchan
Opa-locka,FL
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Restaurant "Mis Bolones"
Quito, Ecuador
02.2022 - 06.2024
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Followed established cash handling procedures when collecting payment from customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
Sales Manager Audio and Video Department
COMOHOGAR S.A.
Quito, Ecuador
10.2009 - 10.2022
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Bachelor of Arts - Journalism
University Laica Vicente Rocafuerte of Guayaquil
Guayaquil - Ecuador01-2009
ESOL - ESOL
American High School
Hialeah, FLSkills
- Workflow Management
- Sales goal achievement
- Call Monitoring
- Money Handling
- Cash Register Operation
- Customer Engagement
- Customer Service
- Problem Solving
- Teamwork and Collaboration
- Spanish Fluency
- English Intermediate
Timeline
Customer Service Manager
Restaurant "Mis Bolones"
02.2022 - 06.2024
Sales Manager Audio and Video Department
COMOHOGAR S.A.
10.2009 - 10.2022
Bachelor of Arts - Journalism
University Laica Vicente Rocafuerte of Guayaquil
ESOL - ESOL
American High School